- Capital One (Albany, NY)
- …Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.** **Work from Home Location Requirements** ... sight to every device on the network** + **Internet service must be provided by Cable or Fiber Internet...and do not meet performance criteria required for optimal agent / customer interactions** + **ISP download speeds on… more
- Oracle (Albany, NY)
- …requirements and translate them into technical specifications. + You are passionate about customer service , with a strong customer focus, excellent ... **Job Description** **Oracle Customer Success Services** As a key member of...developing custom integrations using EPM Data Integration, EPM Integration Agent , Pipeline, Groovy Business Rule, and EPM Automate +… more
- Wolters Kluwer (New York, NY)
- …to operationalize retrieval-augmented generation (RAG), vectorized APIs, and autonomous agent frameworks within live customer environments **Drive Engineering ... through an engineering lens, aligning technology investments with growth and customer value, driving innovation and operational excellence, and turning strategic… more
- KPH Healthcare Services, Inc. (Oneonta, NY)
- …aspects of drafting and completing prior authorizations, entering of medication orders and customer service for patients, and working as liaison with pharmacy ... for accurate data entry of incoming prescriptions, if required + Provides resolution to customer service issues to ensure member satisfaction + Customer … more
- Vylla Home (Albany, NY)
- …family of companies (including lending, title and settlement services along with superior customer service from our headquarters in Aliso Viejo, California) + ... Vylla's national footprint and full- service model provide a truly progressive approach to...training, live demos and more available 24/7 + Customizable agent websites, marketing support, social media training and more… more
- Molina Healthcare (NY)
- …Lead pilots and proofs of concept demonstrating measurable improvements in self- service , first contact resolution (FCR), and customer satisfaction. **Operations, ... with business goals to enhance member satisfaction, workforce productivity, and service quality. + Establish governance, key performance indicators, and service… more
- BlackRock (New York, NY)
- **About this role** ** Service Desk Manager - Job Description** **About This Role** BlackRock is a global leader in investment management, risk management, and ... funds, and other pooled investment vehicles. **Position Overview** The ** Service Desk Manager** will lead the Global Service...: become the product owner of an AI Support Agent chatbot and closely partner with the development team… more
- Rubrik (Albany, NY)
- The New Product Introduction (NPI) & Service Creation Solution Architect role is a new function and capability in the MSP Solution Architecture Team. You will be ... responsible for designing, packaging, and enabling new service offerings built on Rubrik data protection, cyber resilience, and recovery portfolio. This role sits at… more
- Public Consulting Group (Albany, NY)
- …of K12 education software products used by a variety of customers. + Provide excellent customer service to all customers. + Field incoming help requests from end ... To learn more, visit www.publicconsultinggroup.com . This role serves as a support desk agent who can manage requests in a fast-paced environment. The agent will… more
- American Express (New York, NY)
- …to understand and develop a perspective on how to apply evolving technologies ( Agent -to- Agent Protocol, Agentic Payments Protocol, x402, Web Bot Auth, Trusted ... Agent Protocol, Model Context Protocol, and others) for AI agent -facilitated payments + Balance the needs of customers, internal stakeholders, leadership, and… more