- Oracle (Albany, NY)
- …requirements and translate them into technical specifications. + You are passionate about customer service , with a strong customer focus, excellent ... **Job Description** **Oracle Customer Success Services** As a key member of...developing custom integrations using EPM Data Integration, EPM Integration Agent , Pipeline, Groovy Business Rule, and EPM Automate +… more
- Wolters Kluwer (New York, NY)
- …to operationalize retrieval-augmented generation (RAG), vectorized APIs, and autonomous agent frameworks within live customer environments **Drive Engineering ... through an engineering lens, aligning technology investments with growth and customer value, driving innovation and operational excellence, and turning strategic… more
- BlackRock (New York, NY)
- **About this role** ** Service Desk Manager - Job Description** **About This Role** BlackRock is a global leader in investment management, risk management, and ... funds, and other pooled investment vehicles. **Position Overview** The ** Service Desk Manager** will lead the Global Service...: become the product owner of an AI Support Agent chatbot and closely partner with the development team… more
- Rubrik (Albany, NY)
- The New Product Introduction (NPI) & Service Creation Solution Architect role is a new function and capability in the MSP Solution Architecture Team. You will be ... responsible for designing, packaging, and enabling new service offerings built on Rubrik data protection, cyber resilience, and recovery portfolio. This role sits at… more
- Molina Healthcare (NY)
- …Lead pilots and proofs of concept demonstrating measurable improvements in self- service , first contact resolution (FCR), and customer satisfaction. **Operations, ... with business goals to enhance member satisfaction, workforce productivity, and service quality. + Establish governance, key performance indicators, and service… more
- Wolters Kluwer (Albany, NY)
- …industries. + Bachelor's degree or equivalent work experience preferred. + Strategic Customer Service Orientation: Handle intricate and strategic customer ... currently does not have CT Corporation as their registered agent . You will bring industry knowledge and expertise in...within CRM-Salesforce. + Maintain and update detailed and accurate customer records. + Qualify and prioritize sales leads with… more
- American Express (New York, NY)
- …to understand and develop a perspective on how to apply evolving technologies ( Agent -to- Agent Protocol, Agentic Payments Protocol, x402, Web Bot Auth, Trusted ... Agent Protocol, Model Context Protocol, and others) for AI agent -facilitated payments + Balance the needs of customers, internal stakeholders, leadership, and… more
- Oracle (Albany, NY)
- …(GBU) Generative AI team is responsible for leading Generative AI and Agent needs of business applications serving variety of markets including Finance, Hospitality, ... and engineers to deliver high quality generative ai and agent features that delights our customers with the confidence...and translate the feedback into actionable items for individual service owners. + Design and build solutions and help… more
- Amazon (New York, NY)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... and Brand (SPB) advertisers. The leader will invent and build the SPB- Agent , a GenAI platform which will transform retail-media advertising for SPB advertisers,… more
- Public Consulting Group (Albany, NY)
- …of K12 education software products used by a variety of customers. + Provide excellent customer service to all customers. + Field incoming help requests from end ... To learn more, visit www.publicconsultinggroup.com . This role serves as a support desk agent who can manage requests in a fast-paced environment. The agent will… more