- JPMorgan Chase (New York, NY)
- …chat flows, including call routing, escalation paths, and error handling for both self- service and agent -assisted scenarios. + Develop audio and text prompts and ... in promoting AI innovation and shaping the future of customer interaction through conversational AI. This role will support...and user needs across multiple product areas + Diagram service flows and product features, design wireframes, and chat… more
- Anywhere Real Estate (Rochester, NY)
- …specific performance metrics and delivering a world-class brand value customer experience. Additionally, this position will independently manage assigned processes ... M&A, and roll-in events to drive growth. + Drive key metrics: Agent recruiting, retention, per- Agent production, adjusted gross commissions, transaction sides,… more
- Rubrik (Albany, NY)
- …requirements of assigned customers. + Makes technical and sales presentations to customer 's technical staff and senior management. + Serves as a trusted technology ... sales calls + Qualifies sales opportunities in the terms of customer technical requirements, competition, decision making process and funding. **Preferred… more
- Zurich NA (New York, NY)
- …building, active listening, needs analysis, and win-win negotiation + Possess a high level of customer service by meeting or exceeding broker and or customer ... with the organization's appetite, balanced with sound business opportunity. + Make agent /broker/ customer and on-sight calls with a planned and well-prepared… more
- Coinbase (Albany, NY)
- …responsible for building the customer experience platforms that streamlines the customer service and compliance processes with innovative services, tools and ... Attendance is expected and fully supported. * *Team*- The Agent Productivity Tools (APT) team is a vital part...efficiency and effectiveness of CX agents. This helps resolve customer issues and compliance KYC processes faster, with greater… more
- Rubrik (Albany, NY)
- …environment, takes pride in quality work product, and thrives in a customer - service -oriented role. This role will primarily focus on the administrative ... in enterprise software and/or IT businesses, with knowledge of SaaS and cloud-based service offerings a plus \#LI-Remote The minimum and maximum base salaries for… more
- Oracle (Albany, NY)
- …code review practices. + Integrate and operate LLMs and agent -based architectures in production, including tool orchestration, retrieval, safety/guardrails, and ... instrument build, test, and deployment workflows to improve developer velocity and service resilience. Required qualifications + BS in Computer Science or related… more
- New York State Civil Service (Latham, NY)
- …log data and reviewing network statistics, as well as installing server-side agent software, such as Commvault, Zabbix, Splunk, Stealth, VMware Tools, etc.- Linux ... and servers may require a high level of risk assessment and customer support. Because Linux is an open-source operating system, administrators generally communicate… more
- Capital One (Albany, NY)
- …and prioritize multiple projects simultaneously + Identify, prioritize, and launch innovative, customer , agent and merchant focused payment products that drive ... offerings to consumers globally. Velocity Black has built a unique customer experience - its proprietary platform offers inspiration, recommendations and fulfillment… more
- Oracle (Albany, NY)
- …We act with the speed and attitude of a start-up, with the scale and customer -focus of the leading enterprise software company in the world. Oracle Generative AI ... Service is an exciting team in Oracle Cloud Infrastructure....designing and building innovative new systems to power our customer 's business critical applications. **Responsibilities** **Responsibilities:** + Collaborate with… more