- PagerDuty (Albany, NY)
- …the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful ... toil + Collaborate with design, engineering, and go-to-market teams to turn customer pain points into elegant, intuitive solutions + Define and measure success… more
- Amazon (New York, NY)
- Description At Amazon, we are working to be the most Customer -centric company on earth. A customer experience that we are constantly looking to take to a new ... partner with Amazon to provide flexible and cost-effective delivery service to delight customers globally. This is an emerging...workstreams on a weekly basis. * Be a change agent who is comfortable pushing on dependencies and gaps… more
- ICW Group (NY)
- …and price for profit within Company Underwriting guidelines. **Delivers superior customer service through collaborative relationships.** + Provides productions ... through the use of Company technology. + Communicates decisions and resolve agent / customer concerns promptly. + Presents Agency Management solutions to agency… more
- Rochester Regional Health (Rochester, NY)
- …to three (3) years of scheduling experience preferred + Excellent computer, customer service and interpersonal skills EDUCATION: LICENSES / CERTIFICATIONS: ... for customer requirements + Leadership. Function as a change agent and leader; promote innovative practices in educational environments; integrate a long-term,… more
- The Research Foundation for SUNY (Albany, NY)
- …Protection step in RF's Technology Transfer Lifecycle. + Lead the initial Customer Discovery step in RF's Technology Transfer Lifecycle by leveraging all resources ... IP management and commercialization plan for a technology. This is the Customer Discovery step in RF's Technology Transfer Lifecycle. + Proactively support Business… more
- Mohawk Valley Health System (Utica, NY)
- …Serve as a change agent to facilitate communication and transition. Promote customer service in all interactions. + In partnership with Cancer Center ... improvement activities. + Ensure timely, complete and positive resolution to customer complaints. + Evaluate staff clinical competencies. Develop programs that… more
- St. Lawrence University (Canton, NY)
- …the ability to work under pressure + Well-organized, high-energy individual with excellent customer service skills + Ability to set priorities, make decisions ... positive and productive working relationships across divisions + Experience with customer service standards and procedures Physical Requirements + Physically… more
- MTA (New York, NY)
- …internal and external stakeholders to enhance operational effectiveness and mitigate customer impacts. The AVP, Special Operations directly oversees the Operations ... (C&D) for successful execution. + Minimize operational disruptions and customer impact while ensuring compliance with safety and security...+ Must be a proven leader as a change agent and creative/innovative thinker with the ability to align… more
- MTA (New York, NY)
- …urban environment. MTA strives to provide a safe and reliable commute, excellent customer service , and rewarding opportunities. Reporting to the Vice President ... improvement. Must be a proven leader as a change agent and creative/innovative thinker with the ability to align...MTA Bridges and Tunnels is governed by the Civil Service Rules and Regulations administered by the Department of… more
- Molina Healthcare (Yonkers, NY)
- …and ability to successfully interact with all levels of management + Exhibit excellent customer service skills and attention to detail. + Ability to problem ... resources, managing performance, monitoring, and mitigating risks to ensure service delivery by vendors is in accordance with the...strategy into tactical business activities, acting as a change agent + Serves as focal point of escalation for… more