- Coinbase (Albany, NY)
- …In this role, you'll oversee Coinbase's both custom-built and SaaS-based AI-powered customer self- service and automation capabilities , as well as applications ... Managers to define and execute a strategy for AI-driven self- service and automation, reducing contacts and improving customer...of SaaS platforms and in-house applications to deliver seamless customer and agent experiences. * Partner with… more
- S&P Global (New York, NY)
- …track record of delivering measurable business outcomes. + Deep understanding of customer service technologies, CRM platforms, automation tools, and data ... + Design, build and evaluate and implement tools and platforms that enhance customer support, service , success and operations. + Drive automation initiatives to… more
- Acosta Group (White Plains, NY)
- …or oversee the employee's daily work activities .3+ year's Customer Service experience preferred. .Prior sales agent , retail and reset responsibility ... quality standards that meet and/or exceed expectations .Detail Oriented Ensure work accuracy . Customer Service Provide a level of service to customer … more
- Meta (New York, NY)
- …used by Operations teams 19. Experience in data analysis, user experience research, customer experience, or service design roles 20. Experience partnering with ... Meta's Enterprise Support Delivery (ESD) team is seeking a Service Experience Analyst to join our team and play...and leadership to design experiences that meet or exceed customer expectations and drive measurable business impact. Your expertise… more
- Rubrik (Albany, NY)
- …Your responsibilities will cover all aspects of program management for the Service Delivery Partnership Program business in your region. This includes selling to ... them as a customer and building them as a route to market as cloud and managed service providers. Youl will also be responsible for discovering and developing… more
- Intuit (Albany, NY)
- …join the Global Business Solutions Group (GBSG) as a **Tier 2 Senior Service & Support Specialist** **for the** **Intuit Enterprise Suite (IES)** **team.** This is ... recurring issues, trends, and process gaps to improve product quality and agent performance. + Provide mentorship, guidance, and real-time coaching to Tier 1… more
- University of Rochester (Brighton, NY)
- …Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 900084 ISD Customer Service Business Work Shift: UR - Day (United States of America) ... any performance issues or concerns. Assists with reporting on agent and team metrics. May provide on-call support. Provides...incidents and requests to ensure the highest level of customer service . Assists in allocation and assignment… more
- Oracle (Albany, NY)
- …define and execute the strategy for the AI Agent and Agentic apps within the customer service domain as part of the Fusion CX Service product team. This ... Collaboration:** + Work with UX teams to design intuitive AI Agent interfaces for digital customer service channels, considering end user, service … more
- Clean Harbors (Schenectady, NY)
- …Harbors** in **Albany (Schenectady ) NY** has an opening for a **Field** ** Service Project Manager** . The successful candidate will be responsible for management of ... and work scopes and schedules. + Acts as an agent of business and is involved with developing relationships...with developing relationships with key customers and understanding the customer issues. + Provide guidance to subordinates in order… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …execution. + Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability to explain and ... needs. + Leads brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness. +… more