- Mass Markets (TX)
- …+ High School Diploma + 2-3 years of experience in a call center or customer service environment. + Proven experience in a supervisory or team lead role. ... Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service , Digital… more
- CGI Technologies and Solutions, Inc. (Dallas, TX)
- …& Call Center Readiness o Oversee impacts to IVR routing, call volume shifts, and agent handling models for migrated customer bases. o Identify system and config ... role will drive program delivery across retail, digital, call center, and customer migration workstreams, with a strong focus on execution, stakeholder alignment,… more
- PNC (Dallas, TX)
- …teams to service assets throughout the life cycle of a loan. *Prior customer service experience, preferably in loan servicing or related field is preferred. ... Other customer service experience will be considered. *Successful...for fulfilling key fiduciary obligations associated with the Banks Agent role; validating construction due diligence requirements; and/or monitoring… more
- Cathay Pacific Airways Limited (Dallas, TX)
- …of contact + Support the use of new technologies in the provision of customer service + Give recognition to our highest-value customers (front-end and elite ... Responsibilities Operational Excellence + Manage and oversee Ground Handling Agent teams dedicated to Cathay flight operations to achieve...being an advantage + At least 3 years solid Customer Service experience, preferably in airlines or… more
- Honeywell (Houston, TX)
- …and performance of these contracts while maintaining the highest levels of customer satisfaction. In this dynamic role, you will interface directly with customers, ... Assurance 360 Management + The A360 PfM will channel Customer issues to the appropriate resource within Honeywell and...appropriate quality and timely performance. + Be a change agent - influence, consult, and lead efforts for sharing… more
- Mass Markets (Killeen, TX)
- …with experience. While prior contact center experience isn't required, Experience in customer service , technical support, inside sales, or back-office support in ... have (or be willing to obtain) a dedicated hardwired internet connection + Strong customer service skills - ability to interact with customers through video and… more
- PVH Corp. (Texas City, TX)
- …is to sell and promote Tommy Hilfiger merchandise through execution of the TH Customer Service Standards. The Lead Associate has cash responsibilities and also ... as assigned by Store Management. **OVERALL RESPONSIBILITIES** + Consistently provides TH Customer Service to company standard. + Keep merchandise filled to… more
- PVH Corp. (Allen, TX)
- …is to sell and promote Tommy Hilfiger merchandise through execution of the TH Customer Service Standards. The Lead Associate has cash responsibilities and also ... as assigned by Store Management. **OVERALL RESPONSIBILITIES** . Consistently provides TH Customer Service to company standard. . Keep merchandise filled to… more
- Centene Corporation (Austin, TX)
- …substitute for direct supervisory experience. Prior experience in the areas of Customer Service /Operations/Sales Account management or a related field.Pay Range: ... mid market internal staff by: Conducting quality monitoring of team members, auditing customer files; Analyzing service issue trends and call and e-mail volumes;… more
- Pearl Interactive Network (El Paso, TX)
- …Supervisor** **(CCS)** is responsible for providing supervision and leadership to Customer Service Representatives (CSRs), to meet program objectives and ... customer service level agreements. **Operating Hours:** 8 am - 8...center objectives, key performance standards, and policies. + Answer agent questions regarding best practices or difficult calls. +… more