- Cardinal Health (Richmond, VA)
- …any hours 8am EST to 9:00pm EST & will also involve Saturday hours. **_What Customer Service Operations contributes to Cardinal Health_** Customer Service ... through contract administration, customer orders, and problem resolution. Customer Service Operations is responsible for providing outsourced services… more
- ISC2 (Alexandria, VA)
- …Experience** + High School diploma or GED required + Minimum 3 years of customer service experience in a call center environment preferred **Physical and Mental ... this in mind, the CEA must be passionate about customer experience and providing world-class service to...through multiple web applications: Case Management System, Live Person Agent Desktop and IntelliVUE, etc + Recognize, document, and… more
- Steampunk (Mclean, VA)
- **Overview** **Design. Disrupt. Repeat.** Be an agent of change on a team committed to achieving client-focused, mission-driven excellence. Steampunk is the ... makes for an excellent one. **Contributions** **Contributions** As a **Senior Service D** **esigner** , you willbe responsible forguiding government clients through… more
- Steampunk (Mclean, VA)
- **Overview** **Design. Disrupt. Repeat.** Be an agent of change on a team committed to achieving client-focused, mission-driven excellence. Steampunk is the ... design makes for an excellent one. **Contributions** **Contributions** As a ** Service Designer** , you will be responsible for guiding government clients… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …execution. + Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability to explain and ... needs. + Leads brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness. +… more
- System One (Arlington, VA)
- … desk, ensure the timely resolution of technical issues, and provide exceptional customer service to our internal stakeholders. They will play a critical ... Resolve of Incidents and Requests + Liaise with the Customer Service Delivery Technical Monitors. + Manage...results. + Perform call monitoring of live and/or recorded Service Desk agent calls for quality assurance… more
- Steampunk (Mclean, VA)
- …Trust Security Clearance + 10+ years of experience in human centered design, service design, and/or customer experience design, translating user needs into ... **Overview** As a **Senior Service Designer,** you will be responsible for guiding...and technology tools and trend to enhance the overall customer experience (CX) to engage and inspire people seeking… more
- TekSynap (Arlington, VA)
- … desk supervisors. You will be a member of technical team where excellent customer service and professional expertise are required. The mission of FDIC's Chief ... Service Desk operational reports; + Represent the Service Desk team in a customer -facing role;...results; + Perform call monitoring of live and/or recorded Service Desk agent calls for quality assurance… more
- Clean Harbors (Manassas, VA)
- …**Clean Harbors** in **Manassas, VA** has an opening for a **Field** ** Service Project Manager** . The successful candidate will be responsible for management ... and work scopes and schedules. + Acts as an agent of business and is involved with developing relationships...with developing relationships with key customers and understanding the customer issues. + Provide guidance to subordinates in order… more
- Capital One (Mclean, VA)
- …the technology and processes deliver breakthrough business results and radically transform customer service . Capital One's Card Collections and Recoveries OSS ... of a smart, talented team responsible for transforming the customer and agent servicing experiences. You will...and are impeding our ability to provide efficient, accurate customer service . Delivering a great customer… more