- Mass Markets (Wichita, KS)
- …Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service , Digital ... obtain one). + Excellent verbal and written communication skills. + Strong customer service orientation with a professional, friendly, and reassuring demeanor.… more
- Mass Markets (KS)
- …Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service , Digital ... Key Responsibilities: + Monitor real-time call volumes to ensure service levels are met. + Track agent ...center environment. + Experience in a call center or customer service environment. + Proficiency in workforce… more
- Mass Markets (KS)
- …Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service , Digital ... join our team. This role is critical in ensuring the highest level of service quality within our call center operations. The ideal candidate will be responsible for… more
- Mass Markets (Wichita, KS)
- …Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service , Digital ... in our BPO contact center. You will be responsible for ensuring service quality, compliance, and continuous improvement across multiple client accounts. This is… more
- Mass Markets (Wichita, KS)
- …Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service , Digital ... to lead a team of agents in delivering exceptional service across BPO campaigns. You'll be responsible for performance...and ensure adherence to KPIs and SLAs. + Monitor agent performance and provide regular coaching and feedback. +… more
- Kemper (Overland Park, KS)
- …+ Commit to ongoing development of knowledge and skills **Minimum qualifications:** + Customer service experience + The ability to visit customers and prospects ... from policyholders, based on a pre-arranged schedule + Responding promptly to policyholder service requests such as beneficiary changes, claims , loans, etc. +… more
- Mass Markets (Wichita, KS)
- …Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service , Digital ... dedicated individual to manage and support a team of customer service agents working on a variety...and SLAs + Possess practical conflict resolution skills (both customer and agent conflict) + Proven leader… more
- Mass Markets (KS)
- …Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service , Digital ... + Provide ongoing training and development programs to enhance agent skills and knowledge. + Offer guidance and support...2-3 years of experience in a call center or customer service environment. + Proven experience in… more
- Kyndryl (Topeka, KS)
- …cloud-based CCaaS adoption and AI/ML integration. + Collaborate with clients to redesign customer journeys and improve service delivery across all touchpoints. + ... across the C-suite, spanning the intersection between complex Business and IT customer solutions, transformations that impact across the entire customer … more
- Mass Markets (Wichita, KS)
- …Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service , Digital ... attention to detail, and a passion for delivering outstanding service to clients. This role involves providing expert tax...and turning the knowledge; you gain in training into customer wins. We provide all new employees with world-class… more