- Kyndryl (Albany, NY)
- …and consultative sales for large enterprise contact center transformations. + Guide cross -functional consultants to design and implement customer experience (CX) ... cloud-based CCaaS adoption and AI/ML integration. + Collaborate with clients to redesign customer journeys and improve service delivery across all touchpoints. +… more
- Wolters Kluwer (New York, NY)
- …to operationalize retrieval-augmented generation (RAG), vectorized APIs, and autonomous agent frameworks within live customer environments **Drive Engineering ... through an engineering lens, aligning technology investments with growth and customer value, driving innovation and operational excellence, and turning strategic… more
- City National Bank (New York, NY)
- …responsive to their clients' credit needs with an elevated level of client service and credit acumen to address their needs appropriately and timely. This individual ... add-on acquisitions, etc. *Underwriting:* Lead or support due diligence efforts as Agent or Participant for Borrowers across the F&B value chain (ie manufacturers,… more
- MTA (New York, NY)
- …systems combined. MTA strives to provide a safe and reliable commute, excellent customer service , and rewarding opportunities. Summary: MTA IT-Agile COE is ... and provide direct feedback. + Expert in active listening, attention to detail, customer service , prioritization, and problem-solving skills. + Expert in working… more
- Anywhere Real Estate (New York, NY)
- …years previous supervisory experience strongly preferred. + Prior Real Estate and customer service experience strongly preferred. + Ability to provide feedback ... manner + Working closely with marketing/field leadership to build agent awareness and understanding of services as well as...first approach. Ability to coach team on providing exceptional customer service throughout the transaction process. +… more
- ThermoFisher Scientific (Grand Island, NY)
- …System within global support and business functions like Product Management, Marketing, Commercial, Customer Service , R&D, and other SG&A teams is the Senior PPI ... and ability to collaborate across departments like Marketing, Commercial, Finance, R&D, and Customer Service . + Knowledge of Lean, PPI, or similar continuous… more
- PVH Corp. (New York, NY)
- …mindset, capable of supporting a dynamic team while ensuring that every customer experience reflects the iconic style, innovation, and sophistication of Calvin ... Store General Manager and Associate Manager, as well as support cross -functional collaboration with buying, visual merchandising, marketing, and operations teams to… more
- News Corp (New York, NY)
- …functional stakeholders, and strategic suppliers.** + **Be part of multiple cross -functional teams to ensure delivery of values across the procurement process, ... and/or challenges.** + **Under the category lead's direction, work with cross -functional internal customers as well as the Business Sourcing Partner to… more
- Coinbase (Albany, NY)
- …responsible for building the customer experience platforms that streamlines the customer service and compliance processes with innovative services, tools and ... Attendance is expected and fully supported. * *Team*- The Agent Productivity Tools (APT) team is a vital part...efficiency and effectiveness of CX agents. This helps resolve customer issues and compliance KYC processes faster, with greater… more
- M&T Bank (New York, NY)
- …capabilities. + We engage in strategic, enterprise level, high priority, cross -divisional initiatives by partnering with leaders to understand the problem, sharpen ... Management, Process Re-engineering, Organizational Change Management, Performance Measurement, and Customer Experience. This function serves as independent 3rd party… more