- Amazon (Austin, TX)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... chain challenges through AI and shaping a product with cross -industry impact, this role is for you. As a...drive value. Partner with technical PMs to improve the agent framework, prioritizing features based on customer … more
- Realtor (Austin, TX)
- …collaboration, and stakeholder management skills. + Experience with AI/ML applications in customer service or communications preferred. **How we Reward you:** ... tools, call analytics, and referral fee collection. You will collaborate cross -functionally with engineering, operations, data, and customer experience teams… more
- Coinbase (Austin, TX)
- …responsible for building the customer experience platforms that streamlines the customer service and compliance processes with innovative services, tools and ... at Coinbase in supporting Coinbase's goals of improving security, customer service , and cost. You will be...doing (ie. job duties):* * Wear multiple hats of Customer Experience, CX Agent Experience and Technology… more
- NRG Energy, Inc. (Houston, TX)
- …transformation roles. . Demonstrated success in leading AI/automation projects in a customer service environment. . Strong understanding of contact center ... AI technologies across call center operations to enhance both customer and agent experiences. This role is...teams and solutions, with a proven ability to lead cross -functional teams and deliver impactful outcomes and measurable results… more
- Anywhere Real Estate (San Antonio, TX)
- …the center of the transaction by anticipating their needs to provide exceptional customer service throughout the transaction process. + Technical- ability to ... with all parties involved in the transaction. + Prioritize service to the agent and all parties...our people-first culture,** which thrives on empowerment, innovation, and cross -company collaboration as we keep moving the world forward,… more
- NRG Energy, Inc. (Houston, TX)
- …document technical system and process requirements to improve operational efficiencies and customer service related global issues. . Create detailed business ... Office Operations (including invoicing, credit, collections, remittance processing, and service initiation), Consumer Operations, Marketing, Legal and Regulatory. Continuous… more
- Vistra (Irving, TX)
- …partner with other teams to perform root cause analysis, identify process and customer service opportunities and defects, and prepare and offer solutions that ... and time management skills *Possesses and utilizes strong leadership skills *Strong customer service / customer operations experience *May require… more
- Coinbase (Austin, TX)
- …feedback loops to product teams. * Develop and implement strategies to optimize customer service operations and drive continuous improvement * Collaborate with ... connection, and alignment. Attendance is expected and fully supported. The Coinbase Customer Experience (CX) organization is on a mission to provide the most… more
- Caris Life Sciences (Irving, TX)
- …through a desire to participate with and help other members of the team. + Customer Service Focus - Demonstrate a focus on listening to and understanding client/ ... by prioritizing work of multiple as needed. + Works cross functionally with other department leaders to improve workflows...customer needs and then delighting the client/ customer by exceeding service and quality expectations.… more
- Navient (Austin, TX)
- …Implement process changes and automation to enhance agent productivity and customer experience. + Liaise with cross -functional stakeholders (eg, customer ... financial future, including: + **Private student loans** - low rates, people-first service , and flexible payments. + **Student loan refinancing** - break free from… more