- NRG Energy, Inc. (Houston, TX)
- …transformation roles. . Demonstrated success in leading AI/automation projects in a customer service environment. . Strong understanding of contact center ... AI technologies across call center operations to enhance both customer and agent experiences. This role is...teams and solutions, with a proven ability to lead cross -functional teams and deliver impactful outcomes and measurable results… more
- Anywhere Real Estate (San Antonio, TX)
- …the center of the transaction by anticipating their needs to provide exceptional customer service throughout the transaction process. + Technical- ability to ... with all parties involved in the transaction. + Prioritize service to the agent and all parties...our people-first culture,** which thrives on empowerment, innovation, and cross -company collaboration as we keep moving the world forward,… more
- NRG Energy, Inc. (Houston, TX)
- …document technical system and process requirements to improve operational efficiencies and customer service related global issues. . Create detailed business ... Office Operations (including invoicing, credit, collections, remittance processing, and service initiation), Consumer Operations, Marketing, Legal and Regulatory. Continuous… more
- Vistra (Irving, TX)
- …partner with other teams to perform root cause analysis, identify process and customer service opportunities and defects, and prepare and offer solutions that ... and time management skills *Possesses and utilizes strong leadership skills *Strong customer service / customer operations experience *May require… more
- Coinbase (Austin, TX)
- …feedback loops to product teams. * Develop and implement strategies to optimize customer service operations and drive continuous improvement * Collaborate with ... connection, and alignment. Attendance is expected and fully supported. The Coinbase Customer Experience (CX) organization is on a mission to provide the most… more
- Caris Life Sciences (Irving, TX)
- …through a desire to participate with and help other members of the team. + Customer Service Focus - Demonstrate a focus on listening to and understanding client/ ... by prioritizing work of multiple as needed. + Works cross functionally with other department leaders to improve workflows...customer needs and then delighting the client/ customer by exceeding service and quality expectations.… more
- Navient (Austin, TX)
- …Implement process changes and automation to enhance agent productivity and customer experience. + Liaise with cross -functional stakeholders (eg, customer ... financial future, including: + **Private student loans** - low rates, people-first service , and flexible payments. + **Student loan refinancing** - break free from… more
- C&W Services (Austin, TX)
- …Owns the responsibility to identifies new growth opportunities that may involve new service lines, geographies, Cushman & Wakefield cross sell + Proactively ... client portfolios across North America, accountable for the performance and customer satisfaction of a complex, highly technical, and demanding group of… more
- Public Storage (Plano, TX)
- …**Success in This Role Looks Like** + Deploying AI-powered agents that improve customer self- service and automate internal processes. + Implementing RAG systems ... with product, engineering, and operations teams to deliver scalable, production-grade AI/ Agent solutions that transform how Public Storage operates and engages with… more
- Toyota (Plano, TX)
- …Studio, Advertising Studio, Audience Builder, Automation Studio). + Strong expertise in Service Cloud setup (case management, live agent , knowledge management, ... features, AppExchange apps, or emerging technologies to enhance marketing and service operations. + Design scalable customer engagement strategies including… more
Recent Jobs
-
Bioprocess Account Manager-Remote
- Repligen (Raleigh, NC)
-
Structured Cabling Business Development Manager (BDM) San Diego and LA/OC/IE
- DIVAD Corporation (San Diego, CA)