- Steampunk (Mclean, VA)
- …are aligned and operating at peak efficiency. The ideal candidate will meet with customer to design and optimize service desk workflows, configure Service ... **Overview** We are looking for a ** Service Desk Functional Analyst** to help with the...other departments to automate repetitive tasks and enable seamless cross -departmental workflows. + **User Support & Training-** Create and… more
- Steampunk (Mclean, VA)
- **Overview** **Design. Disrupt. Repeat.** Be an agent of change on a team committed to achieving client-focused, mission-driven excellence. Steampunk is the ... makes for an excellent one. **Contributions** **Contributions** As a **Senior Service D** **esigner** , you willbe responsible forguiding government clients through… more
- Steampunk (Mclean, VA)
- **Overview** **Design. Disrupt. Repeat.** Be an agent of change on a team committed to achieving client-focused, mission-driven excellence. Steampunk is the ... design makes for an excellent one. **Contributions** **Contributions** As a service designer, you will be responsible for guiding government clients through… more
- Oracle (Richmond, VA)
- …define and execute the strategy for the AI Agent and Agentic apps within the customer service domain as part of the Fusion CX Service product team. This ... dynamics to develop differentiated strategies for AI Agents in customer service . + ** Cross -Functional Collaboration:**...+ Work with UX teams to design intuitive AI Agent interfaces for digital customer service… more
- Coinbase (Richmond, VA)
- …feedback loops to product teams. * Develop and implement strategies to optimize customer service operations and drive continuous improvement * Collaborate with ... connection, and alignment. Attendance is expected and fully supported. The Coinbase Customer Experience (CX) organization is on a mission to provide the most… more
- Oracle (Richmond, VA)
- …-focus of the leading enterprise software company in the world._ Oracle Generative AI Agent Service is an exciting team in Oracle Cloud Infrastructure. We are ... be leading the effort of building distributed, scalable, high-performance generative AI agent service in partnership with our applied scientists and software… more
- Oracle (Richmond, VA)
- …team within one of the world's largest cloud platforms. The Generative AI Service team within OCI is focused on developing infrastructure and tools to operationalize ... and implementation of scalable, distributed systems that serve LLMs and support agent -based workflows. You will work in a collaborative environment with applied… more
- DoorDash (Newport News, VA)
- …create a great place to work. In addition to leading the kitchen, you'll be cross trained into DashMart operations and expected to work on both sides of the ... a complex operation connect and are excited to collaborate cross -functionally + Are passionate about food and love to...standards is required. You'll serve as a leading change agent for your DMK, helping your team to navigate… more
- Coinbase (Richmond, VA)
- …100 million customers worldwide. You'll report to a product leader who leads all Customer Experience ( Agent and Customer -facing) tooling and you will ... weekly and monthly program updates. * Investigate and inspect customer user journeys through our self- service and...Partner with Product and Engineering teams owning our internal customer support agent experiences to build clean… more
- Capital One (Mclean, VA)
- …from application to approval. Specifically, this person will focus on the vital role customer service agents play in helping applicants. We equip agents with ... tools we provide are used daily by agents to check application status and facilitate customer and agent interactions. We are looking for a Product Manager who: +… more