- Coinbase (Olympia, WA)
- …100 million customers worldwide. You'll report to a product leader who leads all Customer Experience ( Agent and Customer -facing) tooling and you will ... weekly and monthly program updates. * Investigate and inspect customer user journeys through our self- service and...Partner with Product and Engineering teams owning our internal customer support agent experiences to build clean… more
- Google (Kirkland, WA)
- …that achieve very meaningful results in the real world. Some examples include the customer agent built for large call center environments, to fast food ordering ... years of experience working in a matrixed organization involving cross -functional, or cross -business projects. **About the job**...results in the real world. Some examples include the customer agent built for large call center… more
- Microsoft Corporation (Redmond, WA)
- …agent evaluation, and influencing roadmap, platform investments, and cross -team evaluation strategy across Fabric. Embody our culture ... Azure PostgreSQL, Azure Data Factory, Azure Synapse Analytics, Azure Service Bus, Azure Event Grid, and Power BI. Our...evaluation insights into roadmap decisions, and iterate quickly on customer -facing agent and LLM experiences. \#azdat… more
- Alaska Airlines (Seatac, WA)
- …to existing business problems. + Excellent strategy, organizational, interpersonal, leadership and customer service skills. + Ability and willingness to travel ... + Develops and implements strategy for the HRBP team's service delivery, setting and maintaining a roadmap for team...to enable the business partners to provide integrated and customer -focused HR business solutions to leaders. + Project manages… more
- Rubrik (Olympia, WA)
- …existing environments (hypervisors, storage, networking, identity, ticketing/ITSM, SIEM, etc.). Service Industrialization & Partner Enablement + Collaborate cross ... The New Product Introduction (NPI) & Service Creation Solution Architect role is a new...standard BOMs, sizing guidelines, and configuration patterns for typical customer and MSP use cases. Presales & Solution Architecture… more
- Microsoft Corporation (Redmond, WA)
- …of what we build, how we build it and that our products will define the AI agent era. We run lean, obsess about customers, and always make our decisions based on the ... are looking for a **Principal Product Manager - CoreAI** with technical depth, customer empathy, and an abundance of energy. The right candidate is highly effective,… more
- Amazon (Seattle, WA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... Description The Sr. Manager Applied Science will lead a cross -functional team of 30+ builders in pioneering GenAI experiences for +1.3MM Amazon Sponsored Product and… more
- Amazon (Seattle, WA)
- …contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. With Amazon Connect, you can create your ... the way customers interact with businesses and how agents service them. We have a rapidly growing customer...in developing the next generation of generative AI infused agent , manager and end- customer experience capabilities, and… more
- Amazon (Seattle, WA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... agent -based systems - Establish evaluation frameworks and metrics for measuring agent performance and effectiveness - Collaborate with cross -functional teams,… more
- Amazon (Seattle, WA)
- …from the needs of customers to provide a broad array of AI powered customer experience services that deliver personalized service across all channels (voice, ... flexible access to data and applications to deliver exceptional customer and agent experiences. Amazon Connect is...cycles in the field. You will also work with cross functional teams in marketing, solutions architecture, and business… more