- Zoom (Seattle, WA)
- …zoom co-browse (collaborative browsing) service , which provides the ability for agent and the end customer to securely and simultaneously navigate, interact ... ; + develop real-time data and historical analytics reports services to help customer better understand their Contact Center's service levels, wait times, call… more
- Anywhere Real Estate (Seattle, WA)
- …the center of the transaction by anticipating their needs to provide exceptional customer service throughout the transaction process. + Technical- ability to ... with all parties involved in the transaction. + Prioritize service to the agent and all parties...our people-first culture,** which thrives on empowerment, innovation, and cross -company collaboration as we keep moving the world forward,… more
- Amazon (Seattle, WA)
- …from the needs of customers to provide a broad array of AI powered customer experience services that deliver personalized service across all channels (voice, ... flexible access to data and applications to deliver exceptional customer and agent experiences. Amazon Connect is...cycles in the field. You will also work with cross functional teams in marketing, solutions architecture, and business… more
- Microsoft Corporation (Redmond, WA)
- …Qualifications :** + Experience working on cross -industry or embedded agent architectures, distributed systems and micro- service architectures. + Demonstrate ... scalable, and secure cloud solutions that address the most challenging customer scenarios and transform how industrial customers manage operations? Do you… more
- Rubrik (Olympia, WA)
- …environment, takes pride in quality work product, and thrives in a customer - service -oriented role. This role will primarily focus on the administrative ... tools * Collaborate with other internal sales clients and cross -functional departments within Rubrik on behalf of Legal *...and/or IT businesses, with knowledge of SaaS and cloud-based service offerings a plus \#LI-Remote The minimum and maximum… more
- Amazon (Seattle, WA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... emailing, and sharing experiences, where Alexa acts as an agent to get things done for customers. This role...two days the same. You are a business owner, customer -facing representative for the service , and the… more
- Molina Healthcare (Vancouver, WA)
- …Lead pilots and proofs of concept demonstrating measurable improvements in self- service , first contact resolution (FCR), and customer satisfaction. **Operations, ... with business goals to enhance member satisfaction, workforce productivity, and service quality. + Establish governance, key performance indicators, and service… more
- Microsoft Corporation (Redmond, WA)
- **Overview** As a Senior AI Applied Scientist for The Customer Service Applications Team, you will play a pivotal role in advancing Microsoft's mission to ... to solve complex problems. Your work will directly influence product direction and customer experiences. We are in an era of unprecedented innovation and openness.… more
- Microsoft Corporation (Redmond, WA)
- **Overview** As a Senior Applied AI Scientist for The Customer Service Applications Team, you will play a pivotal role in advancing Microsoft's mission to ... AI to solve complex problems. Your work will directly influence product direction and customer experiences. AI Mission and Impact We are in an era of unprecedented… more
- Oracle (Olympia, WA)
- …(GBU) Generative AI team is responsible for leading Generative AI and Agent needs of business applications serving variety of markets including Finance, Hospitality, ... and engineers to deliver high quality generative ai and agent features that delights our customers with the confidence...in the field of generative AI. + Collaborate with cross -functional teams to drive the development and adoption of… more