- Cardinal Health (Springfield, IL)
- …any hours 8am EST to 9:00pm EST & will also involve Saturday hours. **_What Customer Service Operations contributes to Cardinal Health_** Customer Service ... through contract administration, customer orders, and problem resolution. Customer Service Operations is responsible for providing outsourced services… more
- Coinbase (Springfield, IL)
- …In this role, you'll oversee Coinbase's both custom-built and SaaS-based AI-powered customer self- service and automation capabilities , as well as applications ... Managers to define and execute a strategy for AI-driven self- service and automation, reducing contacts and improving customer...of SaaS platforms and in-house applications to deliver seamless customer and agent experiences. * Partner with… more
- Oracle (Springfield, IL)
- …to define and execute the strategy for the AI Agent and Agentic apps within the customer service domain as part of the Fusion CX Service product ... Collaboration:** + Work with UX teams to design intuitive AI Agent interfaces for digital customer service channels, considering end user, service … more
- Deloitte (Chicago, IL)
- …+ Architect and implement end-to-end agentic systems that combine LLMs, multi- agent orchestration, enterprise data pipelines, and business applications - delivering ... directly, including data integration layers, retrieval and knowledge services, agent orchestration logic, and guardrails for safety, compliance, and resiliency.… more
- Camping World (Lincolnshire, IL)
- …+ 5+ years of previous automation and developer coding experience + 3+ years of Customer Service and Technical Leadership + 2+ years of experience in AI tool ... **AI Agent Integration Developer** **Job Summary** As an AI...comprehensive benefit package including medical, dental, vision and more! Part -time associates are offered access to dental & vision… more
- MetLife (Aurora, IL)
- …Market relationships. We are looking for you to drive a consistent and extraordinary customer service experience for both new and existing customers as part ... & Operations is a diverse team of implementation, client service and billing associates supporting the General Agent...* Primary contact to provide excellent post-sale high level customer service and solve escalated issues *… more
- Oracle (Springfield, IL)
- …-focus of the leading enterprise software company in the world._ Oracle Generative AI Agent Service is an exciting team in Oracle Cloud Infrastructure. We are ... of the world's most challenging problems. You will be part of a team of experienced, hands-on engineers with...the effort of building distributed, scalable, high-performance generative AI agent service in partnership with our applied… more
- Coinbase (Springfield, IL)
- …100 million customers worldwide. You'll report to a product leader who leads all Customer Experience ( Agent and Customer -facing) tooling and you will ... weekly and monthly program updates. * Investigate and inspect customer user journeys through our self- service and...Partner with Product and Engineering teams owning our internal customer support agent experiences to build clean… more
- BMO Financial Group (Evanston, IL)
- …objectives. Identifies and makes referrals to other business groups. Supports sales and customer service activities to meet strategic customer experience and ... well as restrictions on performing in a real estate agent capacity. + Fosters a culture aligned to BMO...Communicates goals, plans, and assignments to achieve financial and customer service goals. + Leads the implementation… more
- OSL Retail Services (Romeoville, IL)
- …only meet but exceed their sales targets by providing expert advice and superior customer service . Reporting directly to the District Manager, you ensure your ... an exceptional Wireless Manager like you! As a crucial part of our team, you will spearhead operations at...the job details below. Seize the opportunity to redefine customer service and operational excellence in the… more