- Guardian Life (New York, NY)
- …the business impact of agentic AI initiatives, including improvements in self- service adoption, call avoidance, and agent performance. + Multi-Functional ... understand, analyze, and measure the impact of technology on customer self- service and operational efficiency. + Strong...and ethical behavior of autonomous agents. + Understanding AI Agent Impact: Oversee the entire life cycle of an… more
- Guardian Life (New York, NY)
- …Implement plan to engage customers, reducing unnecessary calls and improving customer self- service adoption metrics. + Collaborator Interaction: Engage with ... Ability to understand, analyze, and measure the impact of technology on customer self- service and operational efficiency. + Strong problem-solving, critical… more
- Amazon (New York, NY)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... In this role, you will design and implement core components of the agent execution engine, evaluation pipelines, and model tuning infrastructure that enable agents… more
- The Hartford (New York, NY)
- …aggregates etc.) + Serve as a point of contact for brokers and provide optimal customer service experience on behalf of the company + Careful adherence to ... for rating and acts as the gatekeeper between the agent , Underwriter and the Operations Service Center...experience a plus + College Degree preferred + Strong Customer Service orientation and Relationship Building skills… more
- Coinbase (Albany, NY)
- …100 million customers worldwide. You'll report to a product leader who leads all Customer Experience ( Agent and Customer -facing) tooling and you will ... weekly and monthly program updates. * Investigate and inspect customer user journeys through our self- service and...Partner with Product and Engineering teams owning our internal customer support agent experiences to build clean… more
- Extra Space Storage (Bronx, NY)
- …auto, electronics, entertainment, pets, travel, etc. **Your Responsibilities** + Provide excellent customer service + Meet sales goals through unit rentals, unit ... Manager** , you will have the opportunity to be part of a diverse team with an excellent company...and travel to other store locations **Your Qualifications** + Customer service experience preferred (ie retail sales,… more
- Anywhere Real Estate (Rochester, NY)
- …the center of the transaction by anticipating their needs to provide exceptional customer service throughout the transaction process. + Technical- ability to ... agent , consumer and all deal parties. You are part of a collaborative team that is enhancing the...with all parties involved in the transaction. + Prioritize service to the agent and all parties… more
- Capital One (Albany, NY)
- …Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.** **Work from Home Location Requirements** ... own the team productivity and support department objectives and customer care to meet service level, quality,...and do not meet performance criteria required for optimal agent / customer interactions** + **ISP download speeds on… more
- Kelly Services (Buffalo, NY)
- …background + At least two year's work experience preferably in an administrative or customer service field using office equipment and software such as Microsoft ... ! Kelly Government Solutions is currently seeking a Passport Agent Clerk to join the passport team. This is...office equipment: scanners, mailers, and TDIS-PD system. + Provide customer service : assist applicants at counters, schedule… more
- Humana (Albany, NY)
- …Will help drive the digital roadmap, representing the needs of the overall agent , member, or customer experience. Must be a self-starter who understands ... **Become a part of our caring community and help us...great products are important, it's the quality of our service that truly defines us. We know that when...digital, customer , and business requirements, and can lead and manage… more