- Public Storage (Plano, TX)
- …instrumental in evolving our operations from traditional systems to intelligent, autonomous customer service , balancing exceptional customer experience with ... gathering, process mapping, stakeholder management, and documentation + Contact center or customer service domain knowledge with understanding of IVR, chat… more
- GE HealthCare (Houston, TX)
- …and planned maintenance (PM) on basic biomedical equipment and drive customer satisfaction through Service Excellence. **Job Description** **RESPONSIBILITIES** + ... Under supervision, evaluate basic customer biomedical equipment issues, implement appropriate repairs; as assigned,...with both internal team members and external customers as part of a solution based service process.… more
- Amazon (Austin, TX)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... drive innovation across multiple AI domains, including Context Engineering in Agent -based Systems, Agent Evaluation Frameworks, and Next-generation Software… more
- ServiceNow, Inc. (Austin, TX)
- …customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Excellence Group, you will work with our ... customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their...expert in how to best support NowAssist and AI Agent solutions by using ServiceNow AI and Platform products… more
- Coinbase (Austin, TX)
- …feedback loops to product teams. * Develop and implement strategies to optimize customer service operations and drive continuous improvement * Collaborate with ... connection, and alignment. Attendance is expected and fully supported. The Coinbase Customer Experience (CX) organization is on a mission to provide the most… more
- GE HealthCare (Houston, TX)
- …patients. You'll be the face of our life-changing products, you'll drive customer satisfaction through excellent service and you'll help healthcare professionals ... customers to ensure resolution and proper follow-up, leading to customer satisfaction. + Learn and ensure proper care of...with both internal team members and external customers as part of a solution based service process.… more
- Mass Markets (Killeen, TX)
- …Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service , Digital ... Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a- Service (XaaS) cloud technology solutions across a wide range of industries,… more
- Capital One (Plano, TX)
- …Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience. **Work from Home Living Requirements** ... sight to every device on the network + Internet service must be provided by Cable or fiber Internet...and do not meet performance criteria required for optimal agent / customer interactions + ISP download speeds on… more
- Wolters Kluwer (Houston, TX)
- …to operationalize retrieval-augmented generation (RAG), vectorized APIs, and autonomous agent frameworks within live customer environments **Drive Engineering ... as a member of the LRUS leadership team: As part of the DXG LR and LR US leadership...an engineering lens, aligning technology investments with growth and customer value, driving innovation and operational excellence, and turning… more
- ServiceNow, Inc. (Austin, TX)
- …customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Excellence Group, you will work with our ... customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them… more