- Robert Half Finance & Accounting (Miami, FL)
- …Requirements * Minimum of 3 years of experience in a sales support or customer service role. * Proficiency in inside sales, direct sales, and inbound/outbound ... Average Resolution Time (ART): Time to fully resolve a ticket or case. + Customer Satisfaction Score...sales strategies. * Familiarity with customer service platforms like Zendesk and JIRA.… more
- Validity (Tampa, FL)
- …phone, and chat interactions to maximize overall team performance and provide efficient customer service . The role requires you to be passionate about ... ticket /case-based support team. + 4+ years in a customer support role. + Demonstrated success managing a team...Preferred Experience, Skills, and Education + Experience with Salesforce Service Cloud ticketing system and Salesforce Agent … more
- MyFlorida (Tallahassee, FL)
- …Case problems. Minimum of one (1) year experience in a strategic customer service -oriented environment. OTHER JOB-RELATED REQUIREMENTS Overtime as needed with ... 2/Tier 3 personnel as necessary. Communicates effectively with the assignee regarding ticket referral and status of customer . Communicates escalated assignment… more
- Public Consulting Group (Tallahassee, FL)
- …of K12 education software products used by a variety of customers. + Provide excellent customer service to all customers. + Field incoming help requests from end ... To learn more, visit www.publicconsultinggroup.com . This role serves as a support desk agent who can manage requests in a fast-paced environment. The agent will… more
- Lumen (Tallahassee, FL)
- …Translate complex B2B customer journeys and business requirements (eg, ticket creation, service modification, billing inquiries) into clear, actionable ... This critical role is about building the next generation of digital service , moving the customer experience from **interaction-first to resolution-first** ,… more