- Coinbase (Albany, NY)
- …impact* * Translate operational challenges into analytical deliverables that improve agent productivity, customer experience, and operational efficiency. * ... fully supported. At Coinbase, we are building a world-class Customer Experience (CX) organization that supports millions of users...Analytics to lead a team of analytics engineers in service of our Consumer CX operations, including Core, Social,… more
- WMCHealth (Kingston, NY)
- …and patient complaints, follows up appropriately. + Maintains target levels of customer satisfaction. Implements initiatives in the department to improve service ... + Utilizes patient satisfaction data to improve care and service . + Collaborates with the ED Director in developing...and procedures as needed. + Acts as a change agent to continuously improve nursing services to meet the… more
- MTA (New York, NY)
- …Develop and implement strategies to mitigate disruptions to operations and customer experiences during project execution. Ensure comprehensive safety and health ... improvement. Must be a proven leader as a change agent and creative/innovative thinker with the ability to align...MTA Bridges and Tunnels is governed by the Civil Service Rules and Regulations administered by the Department of… more
- PSEG Long Island (Bethpage, NY)
- …will be responsible for creating roadmaps and building programs for workplace service delivery while also providing technical leadership to align workplace services ... Own strategic plans and identify key innovative technologies that enhance customer experience, simplifies current landscape and processes * Maintain, implement and… more
- Exl Service (Jamestown, NY)
- …You will be expected to manage assignments you accept, successfully secure customer appointments within a local territory and complete work assignments on time. ... Fire and Life Safety investigations/inspections + No Licensed Insurance Agents /Producers. EEO Statement EEO/Minorities/Females/Vets/Disabilities Job LocationUS-NY-Jamestown | US-PA-Bradford ID… more
- BD (Becton, Dickinson and Company) (Glens Falls, NY)
- …to facilitate the optimization of performance. Acts as an important Change Agent , Champion for Culture Change and Process Transformation, while driving Continuous ... complex problems with an emphasis on, improving the quality, compliance, service , and business financials. -Responsible for providing technical knowledge, and… more
- Hillside Family of Agencies (Rochester, NY)
- …to support continuous improvement (evidence-based practices, outcome measures, customer satisfaction, etc.). + Provide clinical supervision, consultation, and ... services provided both by the Agency and by external service providers and maintain contacts as needed in order...towards all. + Ability to act as a change agent to assist staff with adapting to organizational changes.… more
- M&T Bank (Getzville, NY)
- …and gathering and submitting various legal and bank documents. Determine in-state agent who can accept service . + Adhere to applicable compliance/operational ... by tracking what costs have occurred and what have yet to be applied to customer 's accounts. Indicate what charges might occur in the near future. + Respond to FHA… more
- Deloitte (New York, NY)
- …OCI's Generative AI service to build a chatbot that can answer customer inquiries using a company's knowledge base + Knowledge of data management, security, and ... and frameworks + 3+ years experience using AI concepts, Gen AI cycle, AI Agent , machine learning, and deep learning + 3+ years experience with LLM architectures,… more