- Vistra (Irving, TX)
- …Summary** The primary purpose of the Resolution Support Specialist I is to provide customer service and sales support to prospective and existing customers. This ... position doesn't fit in the standard "Call Center Agent " box. In this role you'll serve as a...to initiate customer resolution & satisfaction *Provide customer service using Trusted Adviser skills *Negotiate… more
- The Hartford (Houston, TX)
- …aggregates etc.) + Serve as a point of contact for brokers and provide optimal customer service experience on behalf of the company + Careful adherence to ... for rating and acts as the gatekeeper between the agent , Underwriter and the Operations Service Center...experience a plus + College Degree preferred + Strong Customer Service orientation and Relationship Building skills… more
- ServiceNow, Inc. (Addison, TX)
- …to influence and consult (providing options with pros, cons and risks) in a Customer Service and/or Field Service Delivery / Shared Services environment, ... . Implement the latest ServiceNow AI offerings like Virtual Agent , NLU, AI Search, Issue Auto Resolution, Task Intelligence,...PII/PHI . Proven experience in defining and deploying future-state Customer Service and/or Field Service … more
- ServiceNow, Inc. (Addison, TX)
- …to influence and consult (providing options with pros, cons and risks) in a Customer Service and/or Field Service Delivery / Shared Services environment, ... + Implement the latest ServiceNow AI offerings like Virtual Agent , NLU, AI Search, Issue Auto Resolution, Task Intelligence,...PII/PHI + Proven experience in defining and deploying future-state Customer Service and/or Field Service … more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …execution. + Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability to explain and ... needs. + Leads brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness. +… more
- Mass Markets (TX)
- …+ High School Diploma + 2-3 years of experience in a call center or customer service environment. + Proven experience in a supervisory or team lead role. ... Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service , Digital… more
- Chewy (Dallas, TX)
- …written communication skills, with ease in presenting information to all levels of the Customer Service Organization from agent to Senior Leadership. + ... service operations. Demonstrating a focus on customer and agent satisfaction is key for...+ Proven mentoring skills that can impact both front-line agents and floor leadership. + Hands-on experience and familiarity… more
- Barnes & Noble Education (Gainesville, TX)
- …students, faculty, administration, alumni, and the general public to provide outstanding customer service to sell or rent books, general merchandise, and ... the store and for your school. Driving sales, leadership, customer service , team building, and problem solving...learn independently, embrace change, and act as a change agent . + Analyze sales figures, interpret trends, and forecast… more
- Impact Fire (San Antonio, TX)
- …build a best-in-class fire protection and life safety company. Through superior customer service and technical expertise, we have developed long-standing ... and property from fire. Our cohesive team spirit and customer service -oriented culture are expressed in all...reports to the Fire Alarm Manager or their designated Agent . The Technician will be responsible for providing installations… more
- Barnes & Noble Education (College Station, TX)
- …students, faculty, administration, alumni, and the general public to provide outstanding customer service to sell or rent books, general merchandise, and ... of the store-- financial results, operations, merchandising, talent acquisition, customer service , and campus relations. You will...learn independently, embrace change, and act as a change agent . + Demonstrate a calm demeanor and manage issues… more