- Coinbase (Austin, TX)
- …responsible for building the customer experience platforms that streamlines the customer service and compliance processes with innovative services, tools and ... applications that improve the efficiency and effectiveness of CX agents *Role - We would like to add an...doing (ie. job duties): * Wear multiple hats of Customer Experience, CX Agent Experience and Technology… more
- MUFG (Irving, TX)
- …other bank lines of business as appropriate. Establish and maintain superior customer service protocols with internal business partners. Provide governance and ... Team Leader will oversee the work of up to eight (8) AML surveillance agents to ensure transaction activity is effectively monitored and that suspicious activity is… more
- PagerDuty (Austin, TX)
- …Events flow into PagerDuty from production systems, developer tooling, and customer service platforms enabling autonomous event intelligence. Using machine ... automatically detect, triage, and diagnose anomalies and mobilize specialized agents to remediate and SREs and developers only when...with AI & Automation and Incident Management to drive customer outcomes. + Drive the strategy for expanding the… more
- Mass Markets (Killeen, TX)
- …Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service , Digital ... attention to detail, and a passion for delivering outstanding service to clients. This role involves providing expert tax...and turning the knowledge; you gain in training into customer wins. We provide all new employees with world-class… more
- Northrop Grumman (Irving, TX)
- …tools (case management system, IVR, knowledgebase, Agent Dashboard) to provide excellent customer service to internal and external customers. + Respond to ... 7:00 AM - 6:00 PM CST, Monday thru Friday + Must have proven customer service , teamwork, and process improvement skills + Must have the ability to solve problems… more
- AireSpring (Dallas, TX)
- …awards including "Product of the Year- SD-WAN and UCaaS", "Excellence in Customer Service ", "Unified Communications Excellence", "Best in Show," "Best Telecom ... Security which has earned its stellar reputation by taking service and support to the next level, delivering an...and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring… more
- Public Storage (Plano, TX)
- …retail technology environments **Success in This Role Looks Like** + Deploying AI-powered agents that improve customer self- service and automate internal ... and Python development expertise to design, build, and deploy intelligent agents , Retrieval-Augmented Generation (RAG) systems, voice and image AI models, and… more
- Mass Markets (Killeen, TX)
- …Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service , Digital ... agents to exceed client expectations and deliver exceptional customer experiences. If you're passionate about coaching, communication, and continuous… more
- Teleperformance USA (Mcallen, TX)
- …of Call Center Operations or Workforce experience a must** + **Must have solid customer service skills** + **Must have solid verbal and written communications ... Client Officer started her career at TP as an agent and advanced to the pinnacle of the company?...limit!** **Purpose** **Responsible for day to day management of service level, site efficiency/occupancy and agents to… more
- JPMorgan Chase (Plano, TX)
- …AI tools to enhance operational effectiveness and automate processes, ensuring high-quality customer service . + Spearhead projects aimed at enhancing the ... strategic adoption of AI technologies to enhance operational effectiveness and customer service . **Required qualifications, capabilities, and skills** + Formal… more