- CMA CGM (America) LLC (Norfolk, VA)
- …in Marseilles, commercial support departments (contracts, amendments, tariff filing), as well as Customer Service groups and other Trade colleagues in order to ... as by communicating daily with Home Office and overseas agents . Functions & Duties List all major responsibilities of...Maintain and develop close working relationship with sales and customer service . Analysis and tracking of … more
- Fannie Mae (Reston, VA)
- …to call home. Job Description *THE IMPACT YOU WILL MAKE* As a Lead GenAI Agent Developer, you will serve as a subject matter expert to drive the engineering needs ... (Portkey), AWS AI services (AWS Bedrock and foundational models), observability, and customer support for internal and external applications. You will lead full… more
- CMA CGM (America) LLC (Norfolk, VA)
- …and upper management effectively * Time management * Process management * Customer service skills Qualifications Bachelor's Degree Required Industry Experience ... leaders. Proactively collaborate with senior leadership for N. American business teams, overseas agents within the CMA CGM Group and leadership at the CMA CGM Group… more
- Deluxe (VA)
- …Our technology is paired with the latest in payment security and backed by superior customer service . We help business pay, get paid, optimize, and grow. Follow ... matter expert? Do you take pride in delivering a "white glove" customer experience? ABOUT US: Deluxe Merchant Services+ is an industry-leading complete payment… more
- ABBTECH Professional Resources, Inc. (Sterling, VA)
- …deployments (NICE CXone or Amazon Connect) including IVR design, call routing, self- service automation, and CRM integration. + Manage customer -facing requests ... continuous improvements to optimize contact center performance and deliver high-quality service outcomes. **Basic Qualifications:** + 8 years of experience in… more
- The Computer Merchant, LTD. (Herndon, VA)
- …of network issues impacting connection quality, sound quality, and latency. * Optimize agent and customer experience - continuously develop and improve upon the ... for deployment and successful operation of AWS Connect services, including agent onboarding/offboarding, routing and security profiles, single sign on integration… more
- Concentrix (Richmond, VA)
- …Dynamics 365 Customer Service capabilities, including case routing, service -level agreements (SLAs), and agent productivity tools. + Accelerate Adoption ... design and implement scalable, intelligent service solutions that improve customer satisfaction, streamline case resolution, and empower agents with… more
- Concentrix (Richmond, VA)
- …Knowledge base Omnichannel workstreams, channels, and unified routing Agent experiences ( Agent Workspace, Customer Service Workspace) + Familiarity with ... Home (https://jobs.concentrix.com/) "Job Details **Dynamics 365 Customer Service & Omnichannel Consultant** Information Technology Other Location United States… more
- Capital One (Chesapeake, VA)
- …Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience. **Work from Home Location Requirements** + ... Work From Home - Senior Customer Service Coordinator - Collections Are...and do not meet performance criteria required for optimal agent / customer interactions + ISP download speeds on… more
- Capital One (Richmond, VA)
- …Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience._ **Work from Home Location Requirements** ... Work from Home - Bilingual (Spanish) Senior Customer Service Coordinator - Partnership Servicing...and do not meet performance criteria required for optimal agent / customer interactions + ISP download speeds on… more
