- Cayuse Holdings (Arlington, VA)
- …complex tasks, which include creating incident tickets, Stakeholder engagement, quality customer service , accurately scoring incidents, and meeting response ... **Overview** The Service Desk Agent performs a variety...Operations Center (SOC). + Demonstrated knowledge and understanding of customer service techniques, demonstrated experience providing … more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …follows up on all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. + Update Help Desk Standard ... for a degree upon approval. **Other Job Specific Skills** + Excellent customer service skills + Uses a knowledge document to work independently with general… more
- CACI International (Sterling, VA)
- …with appropriate stakeholders + Organizing, planning, and monitoring a program's customer service department to ensure optimized interaction between the ... CACI is currently looking for a motivated, career and customer -oriented Service Desk Lead with Agile methodology...safety, security, and prosperity. CBP Officers and Border Patrol agents are on the front lines, every day, protecting… more
- TekSynap (Arlington, VA)
- … desk supervisors. You will be a member of technical team where excellent customer service and professional expertise are required. The mission of FDIC's Chief ... Service Desk operational reports; + Represent the Service Desk team in a customer -facing role;...results; + Perform call monitoring of live and/or recorded Service Desk agent calls for quality assurance… more
- Bon Secours Mercy Health (Charlottesville, VA)
- …**Minimum Qualifications** + At least one year of face-to-face registration or Customer Service experience. + Strong oral communication skills, good attention ... delivery, along with a desire to join a growing service line. **WHY you should join our Team:** **Easy:**...- Pantops** The Patient Services Representative is the welcoming agent for patients into the urgent care center and… more
- Mass Markets (VA)
- …providing exceptional solutions to simple requests. You will apply the latest customer service techniques and learn our account management systems while ... aptitude for conflict resolution, problem solving, and negotiation + Must be customer service oriented (empathetic, responsive, patient, and conscientious) +… more
- Concentrix (Richmond, VA)
- …calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and ... policies while meeting performance goals. + Respond to inbound customer and agent inquiries related to policy...+ Fluency in Spanish + 1 + years of customer service and 6 months sales experience… more
- Cayuse Holdings (Richmond, VA)
- …Remote **_SALARY:_** $15.00-$17.00 **_EMPLOYEE TYPE:_** Full-Time Hourly Non-Exempt Help Desk Agent provides customer service solutions within ... **Overview** **_JOB TITLE:_** Help Desk Agent **_CAYUSE COMPANY:_** Cayuse Commercial Services, LLC **_LOCATION_**... customer inquiries and fulfills requests, providing high-quality customer service in a professional, efficient, and… more
- Mass Markets (VA)
- …+ Work closely with other team members and departments to ensure a cohesive customer service and policy management approach. + Participate in ongoing training ... Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service , Digital… more
- Deloitte (Mclean, VA)
- …their technology services and operations. We partner with CIOs, tech executives, and service owners (HR, IT, Customer , Field Service , Project Portfolio ... operating model. Our focus is on NextGen tech, new service models, and meeting the operational needs of an...basic tech delivery to becoming strategic partners and change agents . Agile, DevOps, and Lean experts guide clients in… more