- Under Armour, Inc. (Sacramento, CA)
- …staff * Organize and direct focus groups to solicit feedback from customer service representatives. * Ensure staffing is aligned with volume across multiple ... Customer Service Systems Ops Analyst **...is achieving balance across operations and channels * Monitor agent behaviors to optimize efficiency * Support the Operations… more
- The Walt Disney Company (Santa Monica, CA)
- …+ **Experience defining and measuring individual and team-based performance for customer service organizations** + **Proficiency in Microsoft Outlook, JIRA, ... of internal and external teams** + **Enforce key performance metrics, including service levels, agent /operational productivity, and response times across Hulu,… more
- Amazon (San Francisco, CA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... service effectiveness and business outcomes, while maintaining exceptional customer experience - Drive end-to-end Machine Learning projects involving agentic AI… more
- Amazon (Santa Clara, CA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... automate inventory management, reduce stockouts, and resolve demand-supply mismatches. Translate customer feedback into product priorities, ensuring our agents … more
- Kemper (Sacramento, CA)
- …+ Commit to ongoing development of knowledge and skills **Minimum qualifications:** + Customer service experience + The ability to visit customers and prospects ... _Kemper is one of the nation's leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in… more
- Amazon (Santa Clara, CA)
- …making API calls, confirming outcomes, and exploring alternatives across hundreds of customer service intents, while adapting to changing policies. - Lifelong ... - Research and development of LLM-based chatbots and conversational AI systems for customer service applications. - Design and implement state-of-the-art NLP and… more
- The Walt Disney Company (Santa Monica, CA)
- We are seeking an experienced professional for the position of Partner Manager Customer Experience for Disney Direct to Consumer. A "Partner Manager" in a BPO ... with internal teams within the BPO to deliver excellent service and meet performance expectations; essentially acting as a...key to our mission: raising the voice of the customer from our partners agents , straight into… more
- The Walt Disney Company (Rancho Mirage, CA)
- …or databases. + Contact lenders for loan status updates and relay information. ** Customer Service & Problem-Solving** + Provide exceptional guest service , ... **licensed Assistant** , the individual will provide administrative and customer support for a Sales Agent , contributing...+ 3+ years of real estate experience or equivalent customer service /hospitality experience. + Valid CA real… more
- CGI Technologies and Solutions, Inc. (San Diego, CA)
- …perform various clerical and repetitive manual functions to support the customer service and adjudication departments. Additionally, perform various processing ... and other issues requiring more senior-level expertise * Assist the Government Customer Service Manager (CSM) with inquiries from Congress, Headquarters, White… more
- Amazon (San Francisco, CA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... Description Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists… more