- Under Armour, Inc. (Albany, NY)
- Customer Service Systems Ops Analyst ** Customer Service Systems Ops Analyst** **Values & Innovation** At Under Armour, we are committed to empowering ... Career Site Here. (https://performancemanager8.successfactors.com/sf/careers/jobsearch?bplte\_company=ua&\_s.crb=aNMP8gWoYkBDFn%252bz2BldysgcgQHZpVs6tHzE9smSuXE%253d) **Purpose of Role** The Customer Service Systems Operations Analyst is… more
- Amazon (New York, NY)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... service effectiveness and business outcomes, while maintaining exceptional customer experience - Drive end-to-end Machine Learning projects involving agentic AI… more
- Amazon (New York, NY)
- …Design transformative applications for key business personas (marketers, sales professionals, and customer service agents ) that leverage unified customer ... optimization, audience targeting), sales organizations (lead scoring, opportunity management), and customer service operations (case resolution, agent … more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …execution. + Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability to explain and ... needs. + Leads brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness. +… more
- Amazon (New York, NY)
- …ranging from sellers, shoppers and internal systems. We seek an experienced Technical Program Manager to define strategy and drive execution of Discovery ... such as Retail/Category, Operations, Search, to prioritize and translate requirements into technical specifications. You will have end to end ownership - from… more
- Amazon (New York, NY)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... of AI application development. Your days might involve creating compelling technical demonstrations of autonomous agents using these technologies, building… more
- The Hartford (Melville, NY)
- …of major losses and review/assess management program effectiveness. + Develop and implement customer service strategies through service planning that reduce ... lead to potential losses. + Must have the ability to complete detailed technical assessment reports, service plans, loss analysis, and provide consultative… more
- Guardian Life (New York, NY)
- …learning + Evangelize AI adoption and platform best practices across actuarial, customer service , and compliance teams. + Manage vendor partnerships and ... Generative AI workflows (automated document generation, synthetic data creation). + AI agents for real-time customer interactions and claims triage. +… more
- Amazon (New York, NY)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... Evaluate emerging research and identify opportunities to integrate techniques into our agent architecture Technical Excellence - Architect complex multi- agent… more
- Insight Global (New York, NY)
- … support operators to help support our customers as we scale. We're looking for agents with an incredible customer focus and passion for helping people, who are ... Need * Minimum 2 years of experience supporting a technical product in customer support * Minimum...genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic… more
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