• VP, Engineering and Applications - Hybrid…

    GuideOne Insurance (New York, NY)
    …and Agent Experience Focus: + Champion seamless digital experiences and self- service capabilities for agents , customers, and employees. + Team Leadership and ... expertise with managing multiple core insurance platforms, as well as digital agent / customer -facing solutions. + Proven track record in managing cost… more
    GuideOne Insurance (07/11/25)
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  • Senior Product Marketing Manager, AWS AI Product…

    Amazon (New York, NY)
    …role, you will focus on marketing our agent building capabilities to technical decision makers and developers. AI agents are transforming how businesses ... operate. As organizations increasingly develop AI agents to augment their operations, you'll shape the strategy...respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state,… more
    Amazon (06/06/25)
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  • Sr Mgr, Solutions Architecture - GenAI, Strategic…

    Amazon (New York, NY)
    …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... AWS service teams to influence product strategy and drive customer -focused innovation. This is an extraordinary opportunity to pioneer breakthrough AI… more
    Amazon (06/28/25)
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  • Director, AI Solutions

    NBC Universal (New York, NY)
    …business objectives. + Client-Centric Design: Partner with client-facing teams to understand customer use cases, ensuring that conversational agents meet the ... of AI agents at scale, across different regions, languages, and customer touchpoints. AI Platform (AI Product Focus): + AI Democratization: Lead the development… more
    NBC Universal (05/20/25)
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  • Service Desk Tech

    CompuCom (Albany, NY)
    …with users + Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support + Provide ... Service Desk Technician to join our team. Our Service Desk Support Agents coordinate, diagnose, and...They are the first point of contact for all service requests needing support for technical /IT issues… more
    CompuCom (07/12/25)
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  • Lead, Customer Experience

    Molina Healthcare (Syracuse, NY)
    …supporting our Medicaid, Medicare and/or Marketplace business. * Provide exemplary customer service to customers including members, co-workers, vendors, ... **JOB DESCRIPTION** **Job Summary** Provides customer support and stellar service to...solving in an effective and timely manner. * Provide technical expertise to co-workers and handles elevated escalations. Provide… more
    Molina Healthcare (07/19/25)
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  • Account Manager - Hartford Excess Solutions

    The Hartford (New York, NY)
    …* Legacy Navigators/Global Specialty/Policy Center systems experience a plus* Strong Customer Service and Relationship Building skills * Effective Communication ... interactions * Serves as the Single Point of Contact for agents on service related/problem resolution Demonstrates Effective Communication Skills* Listens… more
    The Hartford (07/18/25)
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  • Senior Customer Solutions Engineer (IBM…

    Rocket Software (Albany, NY)
    …full-time remote opportunity located anywhere in the United States. The Senior Customer Solutions Engineer brings creativity, curiosity and passion to the role ... modernization products. They are technically versatile and deliver differentiated exceptional customer experiences to Rocket's customers. This role will be in our… more
    Rocket Software (05/09/25)
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  • Call Center Supervisor

    Pearl Interactive Network (Albany, NY)
    …Supervisor** **(CCS)** is responsible for providing supervision and leadership to Customer Service Representatives (CSRs), to meet program objectives and ... customer service level agreements. **Operating Hours:** 8 am - 8...projects and departmental goals. + Perform tasks to ensure service level requirements are met. + Ensure agents… more
    Pearl Interactive Network (07/04/25)
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  • Account Manager- Commercial Technology

    The Hartford (New York, NY)
    …required * Functional knowledge of Commercial Lines rating experience * Strong Customer Service and Relationship Building skills * Effective Communication Skills ... Customers * Acts with appropriate urgency when responding to customer inquiries or requests * Sets high standards and...* Serves as the Single Point of Contact for agents on service related/problem resolution Demonstrates Effective… more
    The Hartford (07/03/25)
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