- JPMorgan Chase (Plano, TX)
- …delivery. **Job responsibilities** + Defines and execute the technology strategy for self- service , IVR, and agentic AI, aligned with customer experience goals ... + Leverages NLP/NLU and contextual awareness to create intelligent, conversational self- service journeys across channels. + Partners with customer experience… more
- Amazon (Dallas, TX)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... Evaluate emerging research and identify opportunities to integrate techniques into our agent architecture Technical Excellence - Architect complex multi- agent… more
- GuideOne Insurance (Dallas, TX)
- …and Agent Experience Focus: + Champion seamless digital experiences and self- service capabilities for agents , customers, and employees. + Team Leadership and ... expertise with managing multiple core insurance platforms, as well as digital agent / customer -facing solutions. + Proven track record in managing cost… more
- Amazon (Austin, TX)
- …role, you will focus on marketing our agent building capabilities to technical decision makers and developers. AI agents are transforming how businesses ... operate. As organizations increasingly develop AI agents to augment their operations, you'll shape the strategy...respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state,… more
- Huntington National Bank (Addison, TX)
- …and creating a roadmap for leveraging new technologies to enhance our service offerings. This role requires a deep understanding of emerging technologies and ... and Agentic AI. T his individual will prototype transformative AI solutions, architect agent -based systems, and drive the exploration of the art of the possible to… more
- Clean Harbors (Midland, TX)
- …penetration required; + Excellent interpersonal, presentation and communications skills; + Customer Service orientated; + Consistently utilize Salesforce to ... or call on a customer or prospect owned by said salesperson or agent ; Assist with significant job scopes and customer appointments as necessary; + Maintain… more
- CACI International (San Antonio, TX)
- …MHS Genesis + The ability to effectively communicate technical matters to a non- technical audience + Strong customer service and communications skills + ... difficult for Tier I. + Perform side-by-side coaching with agents on difficult calls as necessary. + Conduct training...using with Cerner Millenium/MHS Genesis + Demonstrated knowledge of Service Desk support methodology + Relevant technical … more
- Amazon (Austin, TX)
- …craft throughout the organization. - Deeply understand customer , delivery partner, and customer service agent needs; develop and work from user profiles ... - Able to create design solutions that gracefully balance customer needs, business goals, and technical constraints,...solutions for customer -facing self- service solutions, customer service agent tools, driver… more
- Safety-Kleen (Midland, TX)
- …or call on a customer or prospect owned by said salesperson or agent ; Assist with significant job scopes and customer appointments as necessary; + Maintain ... sales activities. + Strong collaboration skills and the ability to facilitate a service team approach to ensure customer satisfaction and follow-through. +… more
- WATTS (Fort Worth, TX)
- …contractors. + Assists in the coordination of service work done by authorized service agents . + Assists in case review to provide product warranty claim ... - and we have a dynamic future ahead. The Customer Solutions Admin Specialist role uses technical ...and interpersonal skills. + Must be detail oriented. Strong customer service focus and excellent communication skills.… more