- Meta (New York, NY)
- **Summary:** As a CX Analyst Lead at Reality Labs' Customer Experience (CX) team, you'll be part of a global team that unlocks the power of customer feedback ... the growth and success of our organization. **Required Skills:** Customer Experience Analyst Lead ( Customer ...operational data, case transcripts, surveys, and other relevant data) 2 . Monitor customer feedback to identify emerging… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …execution. + Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability to explain and ... to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services… more
- TD Bank (New York, NY)
- …reviews Level 2 watchlist matches and determines how formerly exited customer re-established their relationship at the bank. **Depth & Scope:** + Specialist ... Management **Job Description:** The Senior Financial Crime Risk Oversight Analyst provides a range of research, guidance, and business...and ATF laws. The primary responsibility of the FCRM Customer Exit and Watchlist Management team is to oversee… more
- University at Albany (Albany, NY)
- …problems. Under the leadership and direction of the D&MC Manager, the Analyst is responsible for ensuring internal and customer -facing documentation is ... Albany, seeks applicants for a Desktop and Mobile Computing (D&MC) Analyst . ITS manages and supports nearly 7,000 university-owned faculty/staff, classroom,… more
- City of New York (New York, NY)
- …any issues which inhibit task completion or the overall success of critical initiatives. Service Desk Operations is seeking a Senior Analyst / Vendor Management ... Office of Contract Services (MOCS) is a New York City oversight and service agency that manages procurement citywide, from planning and release of agency… more
- City of New York (New York, NY)
- …issues which inhibit task completion or the overall success of critical initiatives. Service Desk Operations is seeking a Senior Analyst / Procurement Operations ... Services (MOCS) is a New York City oversight and service agency that manages procurement citywide, from planning and...- Record user interaction and categorical data in designated customer services platforms, eg JIRA; - Propose updates to… more
- City of New York (New York, NY)
- …issues which inhibit task completion or the overall success of critical initiatives. Service Desk Operations is seeking Senior Analyst / Engagement Specialist. ... Services (MOCS) is a New York City oversight and service agency that manages procurement citywide, from planning and...- Record user interaction and categorical data in designated customer services platforms, eg JIRA. - Draft content for… more
- City of New York (New York, NY)
- …6.1.9), ELIGIBLE FOR THE 55A PROGRAM, AND THOSE THAT ARE REACHABLE ON THE CIVIL SERVICE LIST ARE ELIGIBLE TO APPLY. THIS POSITION MAY BE ELIGIBLE FOR REMOTE WORK FOR ... UP TO 2 DAYS PER WEEK, PURSUANT TO THE REMOTE WORK...is currently seeking a highly organized and driven Research Analyst to join OFE's Policy and Research team to… more
- New York State Civil Service (Albany, NY)
- …training.* Help desk duties including troubleshooting, resolving user issues, and providing customer service .** Business Systems Analyst level requirements:* ... efficiency and effectiveness of the system, business process, or product/ service to fulfill the business requirements (eg, Data Flow...to SG-14): bachelor or higher degree. * Business Systems Analyst Trainee 2 (equated to SG-16): bachelor… more
- The Hertz Corporation (Albany, NY)
- …the organization. **A Day in the Life:** A typical day for a customer insights senior analyst involves constructing reports, building tableau dashboards, and ... This role is a corporate position responsible for supporting the Customer Experience team who develops robust reporting and data driven insights to fuel innovation… more