- UKG (Richmond, VA)
- …drives retention, adoption, and advocacy. Role Overview We are seeking a data-driven, customer -obsessed Principal Customer Experience (CX) Analyst to join ... and recommendations in a clear, compelling way to both technical and non- technical audiences. Insights & Intelligence...3-5 years applying customer experience (CX) frameworks, customer journey mapping, or service design methodologies… more
- AltaGas (Springfield, VA)
- **Job Description** **Position Summary** The Customer Experience Analyst reports to the Manager, Customer Experience and will support the utility's ... across departments. **Tasks and Responsibilities** * Design and maintain end-to-end customer journeys, micro-journeys, and service blueprints tied to key… more
- Xcelerate Solutions (Fort Belvoir, VA)
- Configuration Management Analyst - TS Xcelerate Solutions is s eeking an experienced Configuration Management (CM) analyst for a position located at Ft. Belvoir, ... DTRA instructions, policies, and procedures. This is a Systems Engineering & Technical Assistance (SETA) role that supports DTRA government program managers and… more
- CACI International (VA)
- …Continental US * * * **The Opportunity:** CACI is seeking an experienced, skilled technical Business Analyst in support of the Department of the Air Force ... (DAF) Enterprise IT as a Service (EITaaS) program. The successful candidate will be a...Force. We are seeking a highly motivated and experienced Technical Business Analyst to bridge the gap… more
- Steampunk (Mclean, VA)
- **Overview** We are looking for a ** Service Desk Functional Analyst ** to help with the configuration, optimization, and continuous improvement of our service ... are aligned and operating at peak efficiency. The ideal candidate will meet with customer to design and optimize service desk workflows, configure Service … more
- Renaissance (Virginia Beach, VA)
- …area or equivalent combination of education and related experience + 3+ years of customer service experience, including Renaissance customer service , ... grow and evolve. **Job Description** As a Data Integration Analyst II at Renaissance, you will play a vital...through ongoing training and deployment update reviews + Translate customer needs into well-defined technical requirements for… more
- Navy Exchange Services (NEX) (Virginia Beach, VA)
- …circumstances. Performance is evaluated on operational performance skills evaluations customer service collaboration and teamwork leadership and established ... Title: CATGRY & SPACE PRODUCTIVITY ANALYST Location: United States-Virginia-Virginia Beach Job Number: 250002RK Join a Team That Shapes the Shopping Experience! Are… more
- Leidos (Reston, VA)
- … service desk, seat support services, and data transport. The SRE Business Analyst will work closely with internal and customer stakeholders across the ... **Description** **More About the Role:** The NMCI Service Management Integration and Transport (SMIT) group at...technical domain) and 3-5 years as a Business Analyst within a technical or software engineering… more
- City of Norfolk, Virginia (Norfolk, VA)
- …solutions; diagnose and resolve computer hardware, software, access, and security issues. + CUSTOMER SERVICE /HELP DESK: Provide excellent customer service ... and explain technology processes and policies. Must exhibit outstanding telephone and customer service skills. + SOFTWARE MANAGEMENT: Install and update software… more
- Gemini 3 Group (Stafford, VA)
- …Requirements: Active Secret Clearance G3G strives to provide superior quality and unparalleled customer service in all aspects of our business. We believe each ... Senior Program Analyst (Stafford, VA) Job Summary/Purpose: The Gemini 3...customer + Translate business requirements into functional and technical specifications, ensuring alignment with project goals. + Communicate… more