- Arrow Financial Corporation (South Glens Falls, NY)
- …most often via telephone and electronic mediums. Responsible for providing superior customer service through every interaction, decision, and behavior. Will own ... Falls, New York and Latham,NY. Essential Job Functions: > Field incoming customer service calls and electronic communications referencing knowledge of Company… more
- Tompkins Community Bank (Batavia, NY)
- …and chat service requests with the goal of providing excellent customer satisfaction and customer retention. Responsible for answering escalated calls from ... for all bank products utilizing experience and advanced knowledge to addresses complex customer inquiries and problems, with a high degree of skill and ability to… more
- Coinbase (Albany, NY)
- …In this role, you'll oversee Coinbase's both custom-built and SaaS-based AI-powered customer self- service and automation capabilities , as well as applications ... that enable customers to chat, email, or call our support lines accessible through our Help Center...Managers to define and execute a strategy for AI-driven self- service and automation, reducing contacts and improving customer… more
- American Express Global Business Travel (Albany, NY)
- …and as a team to meet business and account-specific goals, which may include customer satisfaction, call adherence and service metrics We look forward ... where your voice is valued. Our Specialized Travel Consultants work in a high-touch service environment to book travel and accommodation for some of our top clients… more
- American Express Global Business Travel (Albany, NY)
- …+ Work individually and as a team to meet business goals, which may include customer satisfaction, call adherence, and service metrics. **What We're Looking ... begin a critical role in the Amex GBT Global Customer Operations organization? Our Team works in a fast-paced... Operations organization? Our Team works in a fast-paced service environment to manage travel reservations for our clients… more
- Merck (Albany, NY)
- …field or healthcare environment + Previous sales, account management, consultative, or customer service experience + Experience developing and executing a plan ... diverse set of health care locations that they will call upon in order to execute their role including:...Customer Experience Management, Customer Needs Assessments, Customer Relationship Management (CRM), Customer Service… more
- Mount Sinai Health System (Greenlawn, NY)
- …appropriate recipients and greeting patients and visitors with the highest level of customer service + Provides clerical and administrative support to physicians ... Mount Sinai Hospital and Mount Sinai Doctors Long Island customer service standard of excellence. + May...care. Yet we're as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When… more
- Otsuka America Pharmaceutical Inc. (Albany, NY)
- …team of operational specialists, including webinar production, medical writing, and customer service engagement specialists. + **Data-Driven Insights** : Utilize ... **Job Overview:** The Director, Customer Engagement Platforms (CEP) will be responsible for...you suspect a position is fraudulent, please contact Otsuka's call center at: ###. If you believe you are… more
- M&T Bank (Williamsville, NY)
- …leaders to raise the bar on quality and help increase quality resolutions in service to customer and managing risk. You'll collaborate closely with Compliance, ... Experience Preferred:** + **Experience with Escalated Complaints:** Background in handling complex customer issues from branches or call centers. + **Compliance… more
- Owens & Minor (Kingston, NY)
- …works and coordinates timely discharges with Customer Care Center and/or Branch Customer Service Team. + Operates a Personally Owned Vehicle (POV) in ... and is comprised of 17,000+ global teammates. We operate within distribution, production, customer service , and sales facilities located across the Asia Pacific… more