- Pearl Interactive Network (Albany, NY)
- …and maintain systems for capturing, analyzing, and reporting quality measures related to call handling, customer interactions, and service outcomes. + ... of services provided by support staff, including team leaders, supervisors, and customer service representatives (CSRs). This role includes monitoring incoming… more
- Owens & Minor (Kingston, NY)
- …and is comprised of 17,000+ global teammates. We operate within distribution, production, customer service , and sales facilities located across the Asia Pacific ... available on first working day + 401(k), eligibility after one year of service + Employee stock purchase plan + Tuition reimbursement **ABOUT THE COMPANY** _Apria… more
- Transdev (Garden City, NY)
- …calls. + Book reservations for paratransit service . + Provide prompt and courteous customer service to inquiries from the general public. + Work closely with ... OVERVIEW: Reservationists are responsible for booking trips for ADA paratransit service for the handicap and disable community. Providing clients with timely,… more
- University of Rochester (Rochester, NY)
- …between the department and other hospital/professional departments in the areas of customer service and satisfaction. Responsibilities include, but are not ... the Patient Services team, serve as the functional/technical and customer service escalation expert, assign work, coordinate...employees meet metrics and expectations. + Analyzes GNAV's real-time call analytics to ensure service levels are… more
- Medtronic (New York, NY)
- …to assist the district in meeting Cardiac Rhythm Management (CRM) sales and customer service objectives. CRM seeks collaborative candidates who will meet our ... SalesForce.com) + Ability to meet vendor credentialing requirements + Excellent customer service skills + Excellent interpersonal, written/verbal communication… more
- Ford Motor Company (Albany, NY)
- …Degree + Ford or other Automotive Field Experience + Operations Center or Customer Call Center experience + PS&L Experience + Product Management experience ... with daily ticketing/operations including triage, troubleshooting, and resolution of eCommerce customer , dealer, and supplier issues within Service Level… more
- NASCO (Albany, NY)
- …Experience with PCs; including Microsoft Office applications + Experience working in a customer service environment + Working experience using Help Desk ticket ... of NASCO service offerings such as the Business Effectiveness Unit, Customer Account Services and Account implementations + Working knowledge of NPS + Strong… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …the first line of support for our customers. The ideal candidate possesses outstanding customer service , technical aptitude, and a desire to "own" customer ... incidents and requests to resolution. The Full Time Service Desk Analyst provides customer support, ...the phone, chat, and remote support in a high-volume call center environment. Since the service desk… more
- Union College (Schenectady, NY)
- …hall openings and closings, updating departmental websites, marketing efforts, and front-line customer service functions. Serve as a member of the Residential ... hall openings and closings, updating departmental websites, marketing efforts, and front-line customer service functions. Serve as a member of the Residential… more
- BlackBox (New York, NY)
- …Answer all service calls in a timely manner, providing excellent customer service . . The Unified Communications (UC) Technician performs day-to-day ... of the role, to produce solutions in support of customer service level agreements . Ensures all...required OT afterhours; 2% of the time a weekend call . On call after hours. . Excellent… more