- Antech Diagnostics (Lake Success, NY)
- …Purpose/Overview** The Call Center Data Analyst delivers on the Antech Customer Service Vision of unwavering commitment to empathetic and caring veterinary ... key performance indicators (KPIs) such as speed of answer times, average handle times, service levels, call volume trends, a and other associated call … more
- Amentum (Hicksville, NY)
- …the staff in enforcing the rules and policies of the ASCs. + Provide front-line customer service as representatives of Amentum and on behalf of the United States ... worked up to fifty-six (56) hours per year. On call employees may be eligible for pro-rated holiday and...expected that providing applicants with the highest level of customer service is primary in all responsibilities.… more
- Trinity Health (Rensselaer, NY)
- …analysis and problem solving + Previous call center experience a plus + Customer service oriented + Attention to detail, multitasking + Bi-lingual speaking a ... interested in hiring individuals with a commitment to high-quality customer service satisfaction and an ability to...+ Identify and escalate priority issues + Follow up customer calls where necessary + Document all call… more
- SUNY Upstate Medical University (Syracuse, NY)
- …will provide one call resolution, when possible, demonstrating excellent customer service and problem solving skills, while assisting callers with ... Job Summary: As a Call Center Representative, the incumbent's responsibilities include answering...equivalent combination of education and experience, excellent communication and customer service skills, ability to manage multiple… more
- New York State Civil Service (Albany, NY)
- …Center, analyze and prioritize workload. 2. Establish performance standards for Customer Service representatives; review and analyze work force data ... reflecting individual statistics for Communication Center representatives to ensure service levels are met; set performance goals and review...degree and 1 year of work experience in a customer call center* operation in a government… more
- Northeast Shared Services (Schenectady, NY)
- …required; retail or hospitality environment a plus. + Minimum 1 year experience in a call center, virtual customer service , or CRM-based role. + Demonstrated ... The Shopper Experience Representative is responsible for providing world-class customer service in a dynamic customer...or concerns. Conduct independent research to assist customers (eg call stores on customer 's behalf, contact internal… more
- US Tech Solutions (East Syracuse, NY)
- …thrive in a fast-paced environment and are looking for an opportunity to develop your customer service career, then we have a great opportunity for you. We are ... Center is a high-volume, fast paced and metric driven call -center team atmosphere with high emphasis on customer...per day while maintaining a positive/responsive attitude with the customer * Excellent customer service … more
- WMCHealth (Hawthorne, NY)
- …needed Qualifications/Requirements: Experience: Minimum of 3+ years of experience working in customer service is required. Education: High school or equivalency ... Supervisor, Call Center Company: NorthEast Provider Solutions Inc. City/State:...Solutions Inc. City/State: Hawthorne, NY Category: Clerical/Administrative Support Department: Call Center Union: No Position: Full Time Hours: M-F… more
- Mount Sinai Health System (New York, NY)
- …**General Skills and Competencies** + Able to work independently + Must have excellent customer service skills + Able to work well with patients, visitors, ... recipients and greeting patients and visitors with the highest level of customer service + Provides clerical and administrative support to physicians and is a… more
- City of New York (New York, NY)
- …of a skilled, courteous and efficient Call Center; review and monitor Customer Service Representatives calls (live and recorded) to ensure the accurate ... north and west of the City. The Bureau of Customer Services (BCS) oversees the production and collection of...of revenue annually. Under the direct supervision of the Call Center Director, with wide latitude for independent judgement… more