- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- … call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability to explain and present ideas ... environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + Associate's Degree… more
- Humana (Richmond, VA)
- …to understand business needs and develop architecture solutions and blueprints for the customer experience center platform solutions + Lead and govern technical ... of Nuance IVA, Voice of the Consumer Survey, Guidance Center Video Kiosk, as well as InMoment market research....as well as enable the video channel for guidance centers supporting our senior population. You will be responsible… more
- CyrusOne (Sterling, VA)
- The Senior Data Center Capacity Engineer at CyrusOne is a critical and strategic role responsible for the precise management, optimization, and monetization of our ... data center 's core resources: space, power, and cooling. Leveraging our...an accommodation while seeking employment, please email ###@cyrusone.com or call : ###. We will make a determination on your… more
- Kyndryl (Richmond, VA)
- …cloud-based CCaaS adoption and AI/ML integration. + Collaborate with clients to redesign customer journeys and improve service delivery across all touchpoints. + ... and workflow-driven architectures. + Deliver measurable outcomes such as improved first- call resolution, reduced handle time, and enhanced customer satisfaction.… more
- The MITRE Corporation (Mclean, VA)
- …appearance. + Friendly and professional demeanor. + Ability to provide quality customer service . + This position has an on-site requirement. Preferred ... commercial conflicts to influence what we do. The R&D centers we operate for the government create lasting impact...qualified candidate for a position as a Part Time On- Call (PTOC) Security Operations Center (SOC) Operator… more
- CoStar Realty Information, Inc. (Richmond, VA)
- …the assigned markets/region whilst providing CoStar clients with the highest standard of customer service + Conduct regular call evaluations, training and ... tailored to skills, competency, and career development that results in a center of excellence + Prepare quarterly "Territory Plans" outlining planned improvements in… more
- Amazon (Sterling, VA)
- …be curious, and earn trust. At Amazon, we're working to be the most customer -centric company on earth. To get there, we need exceptionally talented, bright, and ... in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA) - Perform rack installs and...may rotate on a predefined schedule. Some locations have on- call rotations. - Role may support more than one… more
- Deloitte (Mclean, VA)
- …needs and drive the functional architecture and design of the future-state contact center , including call routing, IVR flows, and omnichannel capabilities. + ... Our Deloitte Customer team empowers organizations to build deeper relationships...strategies, digital products and innovation, marketing, commerce, sales, and service . We are a team of strategists, data scientists,… more
- PNC (Dulles, VA)
- …successful in this position. **Preferred Skills** Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service , Identifying ... base through a variety of proactive sales and service activities. Manages the customer experience by...PNC solutions. Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships.… more
- Goodwin Living (Bailey's Crossroads, VA)
- …or equivalent required. + Minimum of two years experience in public relations, customer service , or related area required. + Excellent verbal communication ... and coordinate.Assists residents and visitors with requests for cab service , van service , and other requests in...and family! + Free Meals, Access to a Fitness Center , Pool, and More About Goodwin Living At Goodwin… more