• Cust Svc Operations Analyst 2

    Public Consulting Group (Atlanta, GA)
    …of K12 education software products used by a variety of customers. + Provide excellent customer service to all customers. + Field incoming help requests from end ... To learn more, visit www.publicconsultinggroup.com . This role serves as a support desk agent who can manage requests in a fast-paced environment. The agent will… more
    Public Consulting Group (10/29/25)
    - Related Jobs

  • ServiceNow HRSD Lead Developer (HRIS Business…

    Ryder System (Atlanta, GA)
    …including HR Service Configuration, HR Case and Knowledge Management, Employee Center Pro. + Experience with developing in ServiceNow (eg service catalogs, ... integrations + Provide continuous support and improvement to Employee Center portal(s) as well as Now mobile app +...the ServiceNow HRSD environment + Develop or maintain Virtual Agent topics based on business needs + Conduct thorough… more
    Ryder System (10/08/25)
    - Related Jobs

  • Senior Reporting and Analytics Lead

    Cayuse Holdings (Atlanta, GA)
    …communication channels (eg, calls, Live Chat, email) and identify trends influencing customer satisfaction, agent productivity, and service efficiencies. + ... with technical teams to integrate reporting solutions with the Customer Support Center 's technology stack, including the...tools, data analytics, or a similar role, preferably supporting customer support or government service contracts. +… more
    Cayuse Holdings (10/22/25)
    - Related Jobs

  • Cloud Services Implementation Engineer

    Iron Mountain (Atlanta, GA)
    …leadership, and stakeholder engagement skills + Previous knowledge of best in class Customer Service & Support teams + Ability to maintain a positive ... solutions, full management of implementations for new customers, support in monitoring customer 's environments through a managed service solution, POCs as well… more
    Iron Mountain (09/22/25)
    - Related Jobs

  • Strategy and Operations Lead, Global Business…

    Google (Atlanta, GA)
    …very meaningful results in the real world. Some examples include the customer agent built for large call center environments, to fast food ordering handled ... team and enables Google's Business Organization (GBO) to drive customer success. As a Strategy and Operations Lead in...by our Food AI agent . The team is transforming how enterprises connect with… more
    Google (10/28/25)
    - Related Jobs

  • VP, Infrastructure Engineering

    UNUM (Dunwoody, GA)
    …impact on operations and customer experience. + Familiarity with cloud contact center platforms and AI-enhanced customer service tools. + Experience ... center platforms, including cloud-based telephony, omnichannel routing, and AI-powered agent assist. + Integrate customer service technologies with… more
    UNUM (10/17/25)
    - Related Jobs

  • Commissioning Engineer II

    Quality Technology Services, LLC (Atlanta, GA)
    …life safety systems, Electrical, Mechanical, and EPMS/BMS systems of a Data Center environment. This role will oversee, document, and track various aspects of ... serve as a project manager and liaison to a third-party commissioning agent . This role requires work hours to support construction/commissioning activities of data… more
    Quality Technology Services, LLC (09/26/25)
    - Related Jobs

  • Quality Assurance Analyst - State Based Exchange

    State of Georgia (Fulton County, GA)
    … agent productivity, and abandonment rates. Resolves complicated issues involving customer service and research governing policies, procedures and laws for ... for collecting, analyzing, and interpreting data related to contact center operations. Analyzes performance metrics such as call volume,...three (3) years of experience communicating information in a customer service setting; or two (2) years… more
    State of Georgia (08/13/25)
    - Related Jobs

  • Passport Support Associate III

    CGI Technologies and Solutions, Inc. (Atlanta, GA)
    …nature of this government contract, US Citizenship is required. \#CGIFederalJob **Skills:** + Customer Service & Support + Data Entry + Detail-oriented **What ... archive files for storage purposes. * Interface with passport applicants at Agency/ Center Information and Will-Call counters: o At the Information Station, ensure… more
    CGI Technologies and Solutions, Inc. (10/24/25)
    - Related Jobs

  • Software Engineer III - Amazon Connect SME

    Truist (Atlanta, GA)
    …contact flow blocks.** + **Knowledge of contact routing strategies, queues, and agent configurations.** + **Understanding of AWS services relevant to Amazon Connect ... (eg, Lambda, S3, Dynamo DB) for integration** **Contact Center Business Requirements** + **Conduct comprehensive business needs analysis to identify critical… more
    Truist (10/24/25)
    - Related Jobs