- GE Vernova (Schenectady, NY)
- …and execution, provide inspection and test plan for unit assembly/disassembly's at site, and service center repairs, root cause analysis, conduct and be part of ... turbines for both GE and oOEM units. + Lead service center complex repairs on rotors, diaphragms,...technical interface for complex repairs projects with repairs sales, customer service managers, project managers, sourcing, engineering,… more
- CGI Technologies and Solutions, Inc. (New York, NY)
- …excellent communication skills (translation and Mandarin speaking requirements as needed), have experience in customer service , and be able to work as a team in ... the CGI Management personnel, the Bilingual (English/Mandarin) Support Associate assists the Customer Service department in completing the various duties in the… more
- Guardian Life (New York, NY)
- …the business impact of agentic AI initiatives, including improvements in self- service adoption, call avoidance, and agent performance. + Multi-Functional ... understand, analyze, and measure the impact of technology on customer self- service and operational efficiency. + Strong...and ethical behavior of autonomous agents. + Understanding AI Agent Impact: Oversee the entire life cycle of an… more
- Cardinal Health (Albany, NY)
- …in volume, there are times throughout the year where overtime is mandated. **_What Customer Service Operations contributes to Cardinal Health_** Customer ... through contract administration, customer orders, and problem resolution. Customer Service Operations is responsible for providing outsourced services… more
- Anywhere Real Estate (Buffalo, NY)
- …center of the transaction by anticipating their needs to provide exceptional customer service throughout the transaction process. + Technical- ability to ... manage communication with all parties involved in the transaction. + Prioritize service to the agent and all parties with a positive and engaging attitude to… more
- Guardian Life (New York, NY)
- …Implement plan to engage customers, reducing unnecessary calls and improving customer self- service adoption metrics. + Collaborator Interaction: Engage with ... Ability to understand, analyze, and measure the impact of technology on customer self- service and operational efficiency. + Strong problem-solving, critical… more
- Datavant (Albany, NY)
- …CCaaS and UCaaS environments to support Datavant's vision of intelligent, self- service -driven customer interactions. You will collaborate across engineering, ... Telecom CCaaS Engineer with deep expertise in cloud contact center platforms and a passion for AI-driven automation. In...solutions that put AI at the core of the agent and customer experience. **What You Will… more
- Sprinklr (NY)
- … customer -facing team - spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling ... points, and operational context. + Define solution blueprints for LLM and agent -based workflows aligned with customer requirements. **Productization & Delivery… more
- Sprinklr (NY)
- … customer -facing team - spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling ... Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at… more
- The Hartford (New York, NY)
- …acts as the gatekeeper between the agent , Underwriter and the Operations Service Center Underwriting Support + Performs initial prequalification on all new ... aggregates etc.) + Serve as a point of contact for brokers and provide optimal customer service experience on behalf of the company + Careful adherence to… more