- Houston Methodist (The Woodlands, TX)
- …patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles + ... other operational metrics. This position will act as a change agent , transforming leadership behaviors, facilitating process and performance improvement activities… more
- Ryder System (Austin, TX)
- …including HR Service Configuration, HR Case and Knowledge Management, Employee Center Pro. + Experience with developing in ServiceNow (eg service catalogs, ... integrations + Provide continuous support and improvement to Employee Center portal(s) as well as Now mobile app +...the ServiceNow HRSD environment + Develop or maintain Virtual Agent topics based on business needs + Conduct thorough… more
- Cayuse Holdings (Austin, TX)
- …communication channels (eg, calls, Live Chat, email) and identify trends influencing customer satisfaction, agent productivity, and service efficiencies. + ... with technical teams to integrate reporting solutions with the Customer Support Center 's technology stack, including the...tools, data analytics, or a similar role, preferably supporting customer support or government service contracts. +… more
- Sunnova Energy International Inc. (Houston, TX)
- …customer system complaints. + All TSS are expected to provide extensive and exceptional customer service . + A TSS is also expected to provide a seamless ... School Diploma is a minimum requirement. + Minimum 3 years' experience in a customer service role supporting technology troubleshooting. + Ability to work at a… more
- Kemper (Center, TX)
- …+ Commit to ongoing development of knowledge and skills **Minimum qualifications:** + Customer service experience + The ability to visit customers and prospects ... Location(s) Center , Texas **Details** _Kemper is one of the...that delivers on our promises._ **Role:** Life Insurance Sales Agent **Employment Type:** Full Time **Work Arrangement:** Field Role… more
- WM (Houston, TX)
- **I. Job Summary** The Senior Manager, Employee Services leads the HR Service Center 's employee support functions, driving a consistent, positive, and ... Tier 1 (front-line HR support) operations within the HR Service Center . + Champion a service...Belt Certification (or Green, or Master Blackbelt) + Certified Customer Service Professional (CCSP) C. Knowledge, Skills… more
- Vistra (Irving, TX)
- …Summary** The primary purpose of the Resolution Support Specialist I is to provide customer service and sales support to prospective and existing customers. This ... position doesn't fit in the standard "Call Center Agent " box. In this role you'll...to initiate customer resolution & satisfaction *Provide customer service using Trusted Adviser skills *Negotiate… more
- Houston Methodist (Houston, TX)
- …patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles + Acts ... Hospitals." As a full- service , acute-care hospital located in the Texas Medical Center and the flagship hospital of Houston Methodist, it has evolved into one of… more
- NRG Energy, Inc. (Houston, TX)
- …(Master's preferred). . 3+ years of experience in data analytics, preferably in a call center or customer service environment. . Proficiency in Power BI for ... AI technologies on call center performance, including containment, deflection, customer satisfaction, and agent productivity. . Develop and maintain… more
- Iron Mountain (Austin, TX)
- …leadership, and stakeholder engagement skills + Previous knowledge of best in class Customer Service & Support teams + Ability to maintain a positive ... solutions, full management of implementations for new customers, support in monitoring customer 's environments through a managed service solution, POCs as well… more