- Navient (Austin, TX)
- …together! **The Contact Center Engineer position will report to the Director, Customer Experience.** **As the Contact Center Engineer, you will:** + Oversee ... + Identifying opportunities for process automation through technology to streamline contact center workflows, improve agent efficiency, and enable customers to… more
- Mass Markets (Killeen, TX)
- …performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing ... Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service , Digital… more
- Mass Markets (Killeen, TX)
- …performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing ... to lead the QA function in our BPO contact center . You will be responsible for ensuring service...Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service… more
- Houston Methodist (Katy, TX)
- …benefits. This position also ensures all members of the team are providing unparalleled customer service in a timely and professional manner. The Patient Access ... At Houston Methodist, the Patient Access Center Coordinator position is responsible for coordinating the...action taken and resolution. Promotes a friendly and professional customer service environment. ** SERVICE ESSENTIAL… more
- Mass Markets (Killeen, TX)
- …performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing ... Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service , Digital… more
- Amazon (Dallas, TX)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... AI framework (eg, Rasa, Dialogflow, Lex, or Azure Bot Service ) at enterprise scale in a contact center...skills - Experience incorporating generative AI into the contact center (voice or chat bots, agent assist… more
- HCA Healthcare (Plano, TX)
- …and objectives are met + Function as both an Assistant Nurse Manager and Transfer Center Agent when delegated as such + Implement and manage processes that will ... in you as an Assistant Nurse Manager Patient Logistic Center ? At Medical City Plano, you come first. HCA...3% to 9% of pay (based on years of service ) + Employee Stock Purchase Plan with 10% off… more
- Amazon (Dallas, TX)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... AI framework (eg, Rasa, Dialogflow, Lex, or Azure Bot Service ) at enterprise scale in a contact center...skills - Experience incorporating generative AI into the contact center (voice or chat bots, agent assist… more
- Houston Methodist (Katy, TX)
- …patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles + ... for contact center operations. This position monitors call volume trends, agent performance, and schedule adherence to ensure optimal resource allocation and … more
- Eaton Corporation (Austin, TX)
- Eaton is seeking a **Regional Sales Director for Data Center - Mission Critical** business. This role will lead and guide local sales initiatives throughout the Gulf ... media). You will drive collaboration across the Eaton Data Center segment, Commercial Construction and End Users which includes...role you will:** * Act a sales and marketing agent in conjunction with sales and operations management to… more