- Mass Markets (Mesilla, NM)
- …Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections , Customer Experience Provider (CXP), Customer Service , Digital ... to lead a team of agents in delivering exceptional service across BPO campaigns. You'll be responsible for performance...and ensure adherence to KPIs and SLAs. + Monitor agent performance and provide regular coaching and feedback. +… more
- Mass Markets (Las Cruces, NM)
- …Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections , Customer Experience Provider (CXP), Customer Service , Digital ... employee development team is looking for experienced call center customer service and sales trainers to facilitate...and techniques + Possess practical conflict resolution skills (both customer and agent conflict) + Possess time… more
- Mass Markets (NM)
- …Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections , Customer Experience Provider (CXP), Customer Service , Digital ... + Provide ongoing training and development programs to enhance agent skills and knowledge. + Offer guidance and support...2-3 years of experience in a call center or customer service environment. + Proven experience in… more
- Mass Markets (NM)
- …Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections , Customer Experience Provider (CXP), Customer Service , Digital ... call center environment. + Prior call center experience (as a recruiter or agent ) is strongly preferred. + Strong knowledge of sourcing techniques and recruitment… more