• Tax Customer Service Representative…

    Mass Markets (Killeen, TX)
    …Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections , Customer Experience Provider (CXP), Customer Service , Digital ... obtain one). + Excellent verbal and written communication skills. + Strong customer service orientation with a professional, friendly, and reassuring demeanor.… more
    Mass Markets (10/01/25)
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  • Real Time Analyst

    Mass Markets (TX)
    …Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections , Customer Experience Provider (CXP), Customer Service , Digital ... Key Responsibilities: + Monitor real-time call volumes to ensure service levels are met. + Track agent ...center environment. + Experience in a call center or customer service environment. + Proficiency in workforce… more
    Mass Markets (09/12/25)
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  • Quality Assurance Specialist

    Mass Markets (TX)
    …Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections , Customer Experience Provider (CXP), Customer Service , Digital ... join our team. This role is critical in ensuring the highest level of service quality within our call center operations. The ideal candidate will be responsible for… more
    Mass Markets (09/12/25)
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  • Continuous Improvement Analyst - Hybrid

    NRG Energy, Inc. (Houston, TX)
    …document technical system and process requirements to improve operational efficiencies and customer service related global issues. . Create detailed business ... to, Information Technology, Back Office Operations (including invoicing, credit, collections , remittance processing, and service initiation), Consumer… more
    NRG Energy, Inc. (09/13/25)
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  • Office Clerk (Part-time)

    Kemper (Beaumont, TX)
    …helps create a positive and professional office environment. **Key Responsibilities:** ** Customer Service & Communication:** + **Answer incoming calls, assist ... amounts. + Purchase and deposit money orders for cash collections . + Monitor and clear the Administrator Deficiency Account...: Minimum of 1+ years of administrative, office, or customer service experience required; prior insurance or… more
    Kemper (10/01/25)
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  • Experienced Call Center Operations Supervisor

    Mass Markets (Killeen, TX)
    …Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections , Customer Experience Provider (CXP), Customer Service , Digital ... to lead a team of agents in delivering exceptional service across BPO campaigns. You'll be responsible for performance...and ensure adherence to KPIs and SLAs. + Monitor agent performance and provide regular coaching and feedback. +… more
    Mass Markets (09/03/25)
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  • Contact Center Quality Assurance Manager

    Mass Markets (Killeen, TX)
    …Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections , Customer Experience Provider (CXP), Customer Service , Digital ... in our BPO contact center. You will be responsible for ensuring service quality, compliance, and continuous improvement across multiple client accounts. This is… more
    Mass Markets (09/03/25)
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  • Experienced Call Center Quality Assurance…

    Mass Markets (Killeen, TX)
    …Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections , Customer Experience Provider (CXP), Customer Service , Digital ... QA analysts, ensure compliance with client standards, and drive continuous improvement in service quality. To be considered for this role, you must complete a full… more
    Mass Markets (09/03/25)
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  • Experienced Tax Professional (Uncredentialed)

    Mass Markets (Killeen, TX)
    …Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections , Customer Experience Provider (CXP), Customer Service , Digital ... with experience. While prior contact center experience isn't required, Experience in customer service , technical support, inside sales, or back-office support in… more
    Mass Markets (10/01/25)
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  • Call Center Team Leader

    Mass Markets (TX)
    …Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections , Customer Experience Provider (CXP), Customer Service , Digital ... + Provide ongoing training and development programs to enhance agent skills and knowledge. + Offer guidance and support...2-3 years of experience in a call center or customer service environment. + Proven experience in… more
    Mass Markets (09/12/25)
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