- Amazon (New York, NY)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... You'll design solutions that enable AI agents to break down user requests, gather relevant information through perception modules, and efficiently complete… more
- The New York Public Library (New York, NY)
- …projects; investors on finances and investing; or career expansion, and provide outstanding service in-person and online to this unique user group. The librarian ... Research Librarian: + Provides a full complement of reference desk and front-line service in all subject areas represented by the business library, in person and… more
- Microsoft Corporation (New York, NY)
- …and beyond. **Responsibilities** + Collaborates with appropriate stakeholders to determine user requirements for a scenario. + Drives identification of dependencies ... and the development of design documents for a product, application, service , or platform. + Creates, implements, optimizes, debugs, refactors, and reuses code to… more
- Robert Half Technology (New York, NY)
- …prompt and effective support for hardware, software, and operating systems, addressing user issues across various platforms including Mac and Windows. * Manage and ... Utilize ServiceNow ITSM to log, track, and resolve technical incidents and service requests. * Perform hardware diagnostics and repairs, ensuring minimal downtime… more
- Highmark Health (Albany, NY)
- …of these major enterprise systems through direct facilitation with the business and user community. + Partners closely with the PMO staff, stakeholders, IT and ... and directs support and integration of data and knowledge used to service group customers, consumer's and/or providers. + Resolve high impact platform, defect… more
- Zoom (New York, NY)
- …for a Sr. Business Systems Analyst (BSA) to support our dynamic New Service Introduction (NSI) team. This position will partner with Zoom's Product Managers to ... and collaborate with multiple technology teams, driving solutions to improve Zoom's customer adoption. The role seeks an experienced, driven self-starter with a 'can… more
- ITT (Seneca Falls, NY)
- …High school diploma with 10+ years of experience is required. + Excellent customer service , project management, and communication skills are required. + Highly ... assign, prioritize, track, and remediate incidents, tasks, and end user requests. + Work independently to resolve issues, while...cultural awareness and sensitivity to work with a global user base. + Experience with the following software is… more
- Cengage Group (New York, NY)
- …with product and design teams, lead through data driven insights, obsess about customer outcomes in every decision made, and drive measurable improvements in user ... systems, leveraging CI/CD pipelines and automated testing frameworks for global user bases. + Skilled in agile methodologies (Scrum, Kanban, SAFe), fostering… more
- Camping World (NY)
- …and professional curiosity to our technology organization. Join our dynamic, customer -focused organization and bring your unique perspective and expertise to our ... applications in ICM Script editor and CVP Call Studio + Upkeep user configuration in Configuration Manager, Unified Communications Manager, and Unity Connection +… more
- University of Rochester (Rochester, NY)
- …to the University and customers. Supports existing applications/systems while providing excellent customer service . The Software Engineer I takes direction and ... data integration and building APIs for data sharing. Designs functional processes, user experiences and user interfaces. Designs data models and database… more
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