- General Dynamics Information Technology (Chantilly, VA)
- …depends on Service Desk Technician joining our team to improve overall customer satisfaction. **HOW A SERVICE DESK TECHNICIAN WILL MAKE AN IMPACT** + ... Yes **Job Description:** Transform technology into opportunity as a Service Desk Technician with GDIT. A career...Experience with networked storage * Preferred Certifications: + CompTia Security + HDI Customer Help Desk … more
- TekSynap (Arlington, VA)
- …development and issuance of Service Desk operational reports; + Represent the Service Desk team in a customer -facing role; + Liaise with the ... Own overall responsibility for ITSMS process handling on the Service Desk ; + Manage all Service...will be a member of technical team where excellent customer service and professional expertise are required.… more
- SMX (Fort Belvoir, VA)
- Service Desk Lead (4286) (Ft. Belvoir, VA)...IT help desk services, managing IT help desk support, ensuring platform reliability and security , and ... Belvoir, VA SMX is actively seeking a **Senior Help Desk Manager** for a full-time, on-site position at Ft....interacting with customers, managing their work with an IT service management (SM) ticketing system, and ensuring all actions… more
- CACI International (Ashburn, VA)
- …and high customer satisfaction. + Lead initiatives to improve help desk processes, efficiency, and customer service quality. **Qualifications:** + ... Service Desk Specialist Job Category: Information...in Agile Software Development for the Department of Homeland Security (DHS). As a member of the BEAGLE ASF… more
- MPR Associates (Alexandria, VA)
- …specialty engineering services and consulting firm, is actively seeking a capable and motivated Service Desk Analyst to join our IT team. If you are seeking ... an exceptional place to work. General Job Description The Service Desk Analyst will investigate and resolve...troubleshooting and decision making with an emphasis on superior customer service . + Proficient with Microsoft Windows… more
- CACI International (Sterling, VA)
- …Travel: Local * * * CACI is currently looking for a motivated, career and customer -oriented Service Desk Lead with Agile methodology experience to join our ... Service Desk Lead Job Category: Information...appropriate stakeholders + Organizing, planning, and monitoring a program's customer service department to ensure optimized interaction… more
- ManTech (Herndon, VA)
- …+ Bachelor of Science (BS) degree. + 10+ years of relevant experience in service desk or program management. + 4+ years of hands-on leadership experience ... ManTech seeks a motivated, career and customer -oriented **Desktop Support Services Help Desk Lead**...in service desk support and operations. + One of… more
- General Dynamics Information Technology (Arlington, VA)
- …None **Job Family:** Help Desk **Skills:** BMC Remedy Ticketing System,Help Desk Support,IT Help Desk **Certifications:** Security +, CE - CompTIA- ... on technical problems. + Serves as focal point for customer concerns. + Documents, tracks, and monitors the technical...a technical support team. + Experience developing and providing Service Level Agreements and Help Desk deliverables.… more
- Chenega Corporation (Arlington, VA)
- …service level agreements (SLAs). + Oversee onboarding, and training of new Help Desk Technicians. + Establish and maintain service level agreements (SLAs) for ... help desk performance metrics (eg, ticket volume, resolution time, customer satisfaction) to identify areas for improvement. + Implement industry best practices… more
- UIC Government Services and the Bowhead Family of Companies (Arlington, VA)
- …II (MIELS): Bowhead is seeking Field Service Representatives / Service Desk Specialists to support a customer in Arlington, VA. Support for the contract ... **Overview** FIELD SERVICE REPRESENTATIVE / SERVICE DESK...will consist of program management; logistics; asset management; engineering; customer service ; research and development of new… more