- CGI Technologies and Solutions, Inc. (Fort Belvoir, VA)
- …configuration management tasks and recommend improvements to ITIL processes. -Document customer help desk SOPs, support instructions for event/incident ... **Help Desk Specialist** **Category:** Business Consulting, Strategy and Digital...qualifications/non-essential skills required: -One of the following certifications: IAT-II security certification: CCNA Security , CySA+, GICSP, GSEC,… more
- CACI International (Reston, VA)
- …for the systems, equipment, software, and configurations being supported (eg, ServiceNow, Service Desk +, Remedy) + Provides desktop and laptop Army Gold ... Help Desk Tier 2 Specialist, Journeyman Job Category: Information...devices + Coordinates with the Pentagon for network privileges, security badging, and support requirements with the USAREUR-AF CG… more
- CompuCom (Richmond, VA)
- …Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We're looking for a Service Desk Technician to join our team. Our Service Desk Support ... with users + Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support + Provide… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. + Update Help Desk Standard Operations ... As the entry point for customers, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...degree upon approval. **Other Job Specific Skills** + Excellent customer service skills + Uses a knowledge… more
- ASM Research, An Accenture Federal Services Company (Falls Church, VA)
- …Assists with monitoring and tracking incidents. Follows through to resolution within the customer Service Level requirement by taking notes on the steps outlined ... and customer specific business environment. Attains an understanding of customer Service Level requirement. + Through training, attains the necessary… more
- CACI International (Reston, VA)
- …sense of urgency and confidence with the user. * Demonstrated experience with providing customer service for systems that reside in a secure environment. * ... documentation in Confluence and in ServiceNow. * Intake Help Desk tickets and prioritize them per customer ...completing data transfer requests and transfer operations. * Report security and or any operational anomalies to the IT… more
- Chenega Corporation (Arlington, VA)
- …embedded with a high-visibility technical office. This role combines advanced customer service capabilities with deep technical troubleshooting skills to ... an IT support/help desk role with Tier II responsibilities + CompTIA Security + or equivalent DoD 8570 baseline certification + US Citizen with active TS/SCI… more
- Omni Hotels (Hot Springs, VA)
- …for weekends and holidays, as well as mornings and evenings. + Previous customer service experience preferred + Ability to clearly and pleasantly communicate ... working for a company with a reputation for exceptional service . We embody a culture of respect, gratitude and...may be your perfect match. Job Description A Front Desk Agent is responsible to provide a warm welcome… more
- CGI Technologies and Solutions, Inc. (Fairfax, VA)
- **Functional/Business Analyst - Help Desk ** **Category:** Service Desk / End User Services **Main location:** United States, Virginia, Fairfax **Position ... successful in this role:** US Citizenship Ability to provide exceptional customer service Analytical skills for troubleshooting issues Excellent communications… more
- CGI Technologies and Solutions, Inc. (Fort Belvoir, VA)
- **Help Desk Manager** **Category:** Business Consulting, Strategy and Digital Transformation **Main location:** United States, Virginia, Fort Belvoir **Position ... key in coordinating and supervising helpdesk operations, driving efficiency and excellence in customer support. Join us to make a significant impact by enhancing our… more