- SHRM (Alexandria, VA)
- …continuous process improvement and acts as a strategic partner in operational planning ** Customer Service & Relationship Management** + Provides a high-quality, ... internal and external stakeholders + Creates a "WOW" experience through exceptional customer service and professional relationship management in all interaction.… more
- CACI International (Arlington, VA)
- … service desk processes and procedures and champion continuous service improvement initiatives to meet or exceed customer -defined Acceptable Quality ... Customer Support Specialist Job Category: Information Technology Time...Team is looking for a Senior Tier 2 Help Desk Analyst to fill a position in Arlington, VA.… more
- Stellar Innovations (Richmond, VA)
- …broad scope of quality management and industry best practices, SIS consistently meets service delivery with high levels of customer satisfaction. SIS has ... Inc., (SIS), a registered ISO 9001:2015 corporation, is a Service -Disabled Veteran-Owned Small Disadvantaged Business. SIS provides Professional Services &… more
- SAIC (Quantico, VA)
- …DCSA mission under a single IT environment (ie, One IT). **Job Description** + Supports customer service requests and IT service delivery within the IT ... storage devices, and network interface devices. In coordination with desk side support and service desk...satisfaction benchmarks and metrics. + Provides weekly, monthly, and customer service ad-hoc reports. + Executes change… more
- Conduent (VA)
- …of a culture where individuality is noticed and valued every day. **Remote Customer Service Representative** $14.00 HR **Please note that applicants residing in ... who can navigate challenging conversations with empathy and efficiency. + A customer service enthusiast who excels in navigating multiple screens and… more
- CGI Technologies and Solutions, Inc. (Lebanon, VA)
- **Tier 1 Helpdesk Lead and Analyst** **Category:** Service Desk / End User Services **Main location:** United States, Virginia, Lebanon **Position ID:** ... to management team. * Ensure smooth coordination of help desk tickets in line with our Service ...At least 3 years of Momentum experience, demonstrating strong customer service and leadership. * Understanding of… more
- E-volve Technology Systems, Inc. (Reston, VA)
- Customer Support Analyst Reston, VA 20190 Security ...obtain CI Polygraph + Proficiency in providing Tier 2-3 Service Desk support + Ability to thrive in ... Analyst to work in support of a federal help desk operations environment. The Customer Support Analyst...a fast-paced environment + Exceptional customer service skills with the ability to… more
- CGI Technologies and Solutions, Inc. (Fort Belvoir, VA)
- …improvements to ITIL processes. -Provides FAQ solutions and support for DAI PMO Help Desk SOP, including ITIL recommendations. -Documents Customer Help Desk ... delivers FAQ Solution Documents, DAI PMO Helpdesk SOP, and Customer Help Desk SOP. -Provides functional, technical,...of ConfigSnapshot. -Experience supporting DoD or Federal Oracle shared service providers on an Oracle EBS R12.2 platform or… more
- V2X (Springfield, VA)
- …hardware, software, network, system/application access, and telecommunications systems. interfaces with NMCI Service Desk to ensure customer issues are ... operational issues. Ensure NMCI guidance is communicated from the customer technical representative (CTR). Initiate and resolves service...Shall have 3 or more years' of experience in service desk , desktop support, system administration, or… more
- SHINE Systems & Technologies (Reston, VA)
- …+ Junior-mid level PeopleSoft Functional Financials experience + Ability to provide Tier 2-3 Service Desk support. + Ability to work in a fast-paced environment. ... SHINE Systems is hiring a Customer Relationship Manager (CRM) with Budget Analyst and/or...+ Outstanding customer service skills with the ability to...+ Outstanding customer service skills with the ability to multi-task + Outstanding… more