- City of New York (New York, NY)
- …help to maintain and/or analyze operational data, and interact with external stakeholders. The Service Desk unit is part of the central services group at MOCS. ... Director serves as the City Chief Procurement Officer. MOCS team members operate in a collaborative, service -oriented...related to sustainable knowledge acquisition and skills building. The Service Desk unit operates as a central… more
- University of Rochester (Albany, NY)
- …IT teams. + Reviews tickets to determine appropriate transition of work between Service Desk team members. Identifies opportunities for process improvements. ... for customers across IT areas that are received via Service Desk intake mechanisms, such as ...incidents and requests to ensure the highest level of customer service . + Assists in allocation and… more
- University of Rochester (Brighton, NY)
- …with unique customer situations. + Assists with onboarding process and training of new Service Desk team members and provides team mentoring on an ... Full time Scheduled Weekly Hours: 40 Department: 900084 ISD Customer Service Business Work Shift: UR -...Or equivalent combination of education and experience + Previous service desk or call center experience preferred… more
- City of New York (New York, NY)
- …and skills building. The Service Desk operates as a central service and support team , responding to incoming inquiries, screenings, and onboarding of ... Director serves as the City Chief Procurement Officer. MOCS team members operate in a collaborative, service -oriented...analyze operational data, and interact with external stakeholders. The Service Desk Unit is part of a… more
- City of New York (New York, NY)
- …and skills building. The Service Desk operates as a central service and support team , responding to incoming inquiries, screenings, and onboarding of ... the City Chief Procurement Officer. JOB DESCRIPTION: ANALYST MOCS team members operate in a fast-paced, collaborative, service...interact with external stakeholders. ASSIGNMENT AND CURRENT RESPONSIBILITIES The Service Desk Unit is part of a… more
- Allied Universal (Armonk, NY)
- …and helping to deter security-related incidents through attentive monitoring and exceptional customer service . You will support a secure environment by assisting ... and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts...through our Perks Program. **What You'll Do:** + Provide customer service to clients, visitors, and employees… more
- GovCIO (Albany, NY)
- …job (https://careers-govcio.icims.com/jobs/6891/ service - desk -administrator/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-Remote_ ... **Overview** GovCIO is currently hiring for a Service Desk Administrator with an active...speed to answer, first call resolution, abandonment rate, and customer satisfaction. + Create, update, and track service… more
- Allied Universal (Syracuse, NY)
- …role involves monitoring entry points, verifying credentials, and providing exceptional customer service while helping to deter security-related incidents. Join ... and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts...through our Perks Program. **What You'll Do:** + Provide customer service to visitors and employees by… more
- Allied Universal (Clifton Park, NY)
- …be the first point of contact for visitors and staff, providing excellent customer service while monitoring access and assisting with security-related inquiries. ... and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts...through our Perks Program. **What You'll Do:** + Provide customer service to clients, guests, and visitors… more
- Allied Universal (Rochester, NY)
- …You will assist with access control, visitor management, and provide outstanding customer service , supporting the well-being of everyone onsite. Our ... and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts...through our Perks Program. **What You'll Do:** + Provide customer service to visitors, employees, and/or patients… more