- Fotona (Irving, TX)
- …with the Service Desk Manager, Field Service Manager, members of both the Service Desk team and Field Service team , as well as other ... and durability. Fotona is seeking a Service Desk Agent to join our team based...internal teams. Ideal candidates will have experience in customer technical support or service desk… more
- CAI (Austin, TX)
- … service needed to solve requests. **Job Description** We are looking for a customer service -oriented Service Desk Analyst to provide Level 1 ... Full time **Worksite Flexibility** Remote **Job Summary** As a Service Desk Analyst, you will be responsible... support to our customers applying technical knowledge and customer service skills via phone, email, or… more
- SHI (Austin, TX)
- …established procedures. + Regularly meet or exceed performance targets for ticket resolution, customer satisfaction, and service desk metrics. + Participate ... - all 6,000 of them.** **If you join our team , you'll enjoy:** + **Our commitment to diversity, as...- in our offices or yours.** **Job Summary** The Service Desk Analyst II provides both Level… more
- Cayuse Holdings (Austin, TX)
- …Remote (M-F 6pm-3am EST) **_SALARY:_** $20.00-$22.00/hr **_EMPLOYEE TYPE:_** Full-Time Hourly Non-Exempt The Service Desk Agent provides customer service ... incident manage escalation to ITOC and/or Major Incident Management Team + Manages continuous improvement through ongoing collection of...High school diploma or GED required. + Experience preferred Service Desk or Customer … more
- Sysco (Houston, TX)
- **Brief description:** Serve as the first contact point within the Service Desk offering level one support to Sysco associates and internal customers via phone ... on first contact. + Create knowledge articles to promote customer self- service and improve First Call Resolution...First Call Resolution of requests and incidents within the Service Desk . + Available for after hours… more
- Public Storage (Plano, TX)
- …Stock Exchange. **Job Description** **Public Storage** is looking for a **Senior IT Service Desk Technician** to join our team . The Sr IT Service Desk ... will provide level 2 telephone and service desk technical support to field and corporate users related...and experience required. **Knowledge, Skills and Abilities** + Strong customer service orientation. + Excellent verbal and… more
- Cayuse Holdings (Austin, TX)
- **Overview** The Service Desk Agent provides customer service solutions within service level agreements using company and project quality and ... incident management escalation to ITOC and/or Major Incident Management Team . + Manage continuous improvement through ongoing collection of...High school diploma or GED required. + Experience preferred Service Desk or Customer … more
- Public Storage (Plano, TX)
- …and preferred stocks trade on the New York Stock Exchange. **Job Description** The IT Service Desk Technician provides Level 1 telephone and Service Desk ... and hardware technical issues. Responsibilities + Triage and open service desk tickets for messages, self- service...and written communication skills. + Ability to deliver superior customer service and maintain a professional, calm,… more
- GovCIO (Austin, TX)
- …as needed. + Create reports from gathered and logged metrics for content requests, Customer Service support, and/or web analytics. + Manage and track the ... process, knowledge artifacts, and other documentation. + Collaboration across entire project team functional areas to ensure help desk is in alignment with… more
- Republic Finance, LLC (Plano, TX)
- …on our community! We are seeking a diligent and customer -focused Service Desk Associate to join our IT support team . This role involves handling IT ... We specialize in providing flexible lending solutions and outstanding customer service . Driven by our shared mission...team members for resolution. Performing high-level triage of Service Now (SNOW) tickets to assign to the proper… more