- Palo Alto Networks (Santa Clara, CA)
- … service delivery roles + Past experience as Escalations Engineer/ Manager , Technical Account Management, Engineering Management, Customer Support Management, ... success where your work truly matters. **Your Career** The Escalation Manager position is a strategic, high-visibility... Escalation Management team which part of Global Customer Support and Service teams covering all… more
- Zscaler (San Jose, CA)
- …we are building a culture of execution centered on ** customer obsession,** collaboration, ownership and accountability. We value high-impact, high-accountability ... and agility with a cloud-first strategy. As a Staff Escalation DevOps Engineer within the Shared Platform Services team,...be instrumental in taking the Zscaler Client Connector Cloud service to the next level in terms of Reliability,… more
- SAP (Palo Alto, CA)
- …cadence with stakeholders at customer and manage expectations with regards to service delivery. Act as first escalation point. . Own the technical ... resource capacity for innovation. **THE ROLE** As Technical Service Manager (TSM), we are looking for...this role will perform: . Primary contact for the customer regarding technology and cloud service delivery… more
- Cornerstone onDemand (San Francisco, CA)
- **About the Role:** As a Senior Customer Support Manager , you will lead a high-performing team responsible for delivering "white-glove," proactive support ... using cutting-edge SaaS support tools (eg AI-based automation, omnichannel communications, Self- service knowledge bases, CRM and Customer experience analytics) +… more
- Otis Elevator Company (San Francisco, CA)
- …faster, smarter world. Otis Elevator Company is searching for a highly motivated **Sr Manager , San Francisco Service Sales** to lead a high performing team ... within the Chicago Suburbs operating territory. The Service Sales Manager is managing all sales...leading to the growth of business and increasing continued customer loyalty in service and repair +… more
- Wells Fargo (El Monte, CA)
- …digital world. **About this role:** Wells Fargo is seeking a Business Relationship Support Manager to join the Dedicated Service team in the Global Payments & ... function for an assigned team or office + Manage the end-to-end customer experience including onboarding and extensive problem-solving + Participate in the… more
- Danaher Corporation (San Francisco, CA)
- …Business System (https://www.danaher.com/how-we-work/danaher-business-system) which makes everything possible. The Area Service Manager , Western / Central US & ... develop district managers and field engineers to deliver outstanding customer experiences and exceptional technical service . +...resource planning, and team performance. + Serve as the escalation point for Field Service issues for… more
- Intuit (San Diego, CA)
- …. Ability to de-escalate and empathize with customers, providing excellent and highly detailed customer service . Proven record of solving complex customer ... President (OOP) Executive Team as a full-time Executive Resolution Manager and be a part of our world class...processes across the organization. . Conduct deep dives on customer journeys leading to escalation , leveraging existing… more
- JPMorgan Chase (Irvine, CA)
- …escalate internally in a timely and effective manner. + Serve as a customer escalation point and help coordinate internal activities across various departments ... with you about joining our team. As a Client Service Account Manager Vice President in Healthcare...profile health systems, ensuring the health and satisfaction of customer relationships. + Maintain accurate customer account… more
- HUB International (San Diego, CA)
- …to effectively manage their health and welfare programs. The Employee Benefits Client Service Manager oversees the Account Executives. This position may also ... training opportunities. + Acts as a resource for problem escalation when the team encounters complex issues. Reaches resolutions...Ability to respond to customer needs, solicit customer feedback to improve service , and handle… more