- Parexel (Sacramento, CA)
- …The role collaborates internally with varying levels within our organization requiring excellent customer service skills, attention to detail, and the ability to ... **US Homebased** A Contracts Manager with Parexel is a client facing role...to make effective, appropriate decisions when necessary. + Effective escalation management understanding when to bring in support and/or… more
- Stanford Health Care (Palo Alto, CA)
- …manage project risks and issues + Manage multiple work streams + Provide excellent customer service and stellar representation of the web team. + Look for ... models, standards, and procedures. + Ensure proper documentation, reporting, and escalation paths. **Process Management** + Develop, standardize, and optimize IT… more
- Reed Smith LLP (San Francisco, CA)
- …with the ability to interact professionally with users, team members, and vendors. Customer service mindset with the ability to provide responsive technical ... unresolved problems to the appropriate analyst, programmer, supervisor, or manager . Assist with information gathering, documentation, and communication to support… more
- Reed Smith LLP (Los Angeles, CA)
- …with the ability to interact professionally with users, team members, and vendors. Customer service mindset with the ability to provide responsive technical ... with vendors and internal teams to ensure timely resolution and high-quality service delivery. Job Duties and Responsibilities Provide support for various hardware,… more
- Stanford Health Care (Palo Alto, CA)
- …under the direction of the radiation oncologist. The Radiation Therapist provides excellent customer service and care to our patients, and they often serve ... Communicates appropriate issues to the Radiation Therapist- Lead or Manager for proper handling and potential escalation ...or Manager for proper handling and potential escalation + Maintains a safe and orderly patient treatment… more
- Palo Alto Networks (Santa Clara, CA)
- … service delivery roles + Past experience as Escalations Engineer/ Manager , Technical Account Management, Engineering Management, Customer Support Management, ... success where your work truly matters. **Your Career** The Escalation Manager position is a strategic, high-visibility... Escalation Management team which part of Global Customer Support and Service teams covering all… more
- Zscaler (San Jose, CA)
- …we are building a culture of execution centered on ** customer obsession,** collaboration, ownership and accountability. We value high-impact, high-accountability ... and agility with a cloud-first strategy. As a Staff Escalation DevOps Engineer within the Shared Platform Services team,...be instrumental in taking the Zscaler Client Connector Cloud service to the next level in terms of Reliability,… more
- Cornerstone onDemand (San Francisco, CA)
- **About the Role:** As a Senior Customer Support Manager , you will lead a high-performing team responsible for delivering "white-glove," proactive support ... using cutting-edge SaaS support tools (eg AI-based automation, omnichannel communications, Self- service knowledge bases, CRM and Customer experience analytics) +… more
- SAP (Palo Alto, CA)
- …cadence with stakeholders at customer and manage expectations with regards to service delivery. Act as first escalation point. . Own the technical ... resource capacity for innovation. **THE ROLE** As Technical Service Manager (TSM), we are looking for...this role will perform: . Primary contact for the customer regarding technology and cloud service delivery… more
- Otis Elevator Company (San Francisco, CA)
- …faster, smarter world. Otis Elevator Company is searching for a highly motivated **Sr Manager , San Francisco Service Sales** to lead a high performing team ... within the Chicago Suburbs operating territory. The Service Sales Manager is managing all sales...leading to the growth of business and increasing continued customer loyalty in service and repair +… more
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