- Wolters Kluwer (Chicago, IL)
- **Senior Customer Service Technical Specialist (Account Manager -CSAM) - Hybrid USA R0051179 |** Enablon EHS - North America | Wolters Kluwer **Position ... Summary:** As a **Senior Customer Service Technical Specialist (Account Manager...role goes beyond issue resolution-acting as a trusted advisor, escalation point, and mentor-driving continuous improvement in customer… more
- Kinder Morgan (Summit, IL)
- Regional Customer Service Manager Job...Sustain and grow base business + Serve as the de- escalation facilitator for customer issues + Inventory ... 6589 -MWREG REGIONAL STAFF :KMLQT Position Description Primary Purpose: The Regional Customer Service Manager is a key functional member of the regional… more
- MongoDB (Chicago, IL)
- …+ Customer -focused mindset with a commitment to delivering exceptional service and building long-term relationships with key accounts + Ability to navigate ... features like vector search, and the retention of the customer 's MongoDB install base.While doing so, this role will...account level + Serve as an internal point of escalation to delegate and distribute tasks to ensure timely… more
- Lumen (Springfield, IL)
- …driving and delivering operations reviews, scorecards, Requests for Outage (RFO), and Service Improvement Plans (SIP). Acts as escalation point and once ... to assist operational and sales teams in setting proper customer expectations based on defined Service Level...position within the US **The Main Responsibilities** -Acts as escalation point, sometimes after hours, when standard processes are… more
- Confluent (Springfield, IL)
- …business relationship with Confluent + Experience with the sales discovery process and customer service escalation models + Experience running Executive ... Streaming Platform. This role is offered to active duty service members who are enrolled in the Skillbridge program...the Department of Defense. **About the Role:** The Strategic Customer Success Manager (SCSM) will play a… more
- Xerox (Springfield, IL)
- Sr. Manager , Service Enablement **General Information** Press space or enter keys to toggle section visibility Country United States Department IM SERVICE ... 2025 Working time Full-time Ref# 20036480 Job Level Executive Manager Job Type Experienced Job Field IM SERVICE...Lifecycle with a focus on on-time delivery and exceptional customer experience. This role manages and develops a team… more
- ITW (Carol Stream, IL)
- …the Field Service team according to the needs of Loma Systems and the customer to deliver service financial growth in the market . Ensure high standards of ... service metrics (KPIs) to ensure continuous improvement in service performance, with specific attention to customer ...the technical support as the first line to the customer . Act as an escalation point… more
- Lumen (Springfield, IL)
- …as the larger customer base. **The Main Responsibilities** + Acts as escalation point, sometimes after hours, when standard processes are not meeting customer ... performance by highlighting positive performance trends and identifying areas for service improvement opportunities. + Serves as customer advocate, technical… more
- R1 RCM (Chicago, IL)
- …encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. As our Manager of Service Delivery, you will work alongside the ... Director of Service Delivery and associated team members on the revenue...cycle delivery for large care organizations, partnering with the Customer Operations team and R1 functional teams to deliver… more
- Danaher Corporation (Deer Park, IL)
- …lead service -related projects, and drive continuous improvement in training, escalation processes, and overall service readiness throughout the product ... Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) which makes everything possible. The Manager , Global Support and SVC Readiness Core Histology is… more