- Google (New York, NY)
- Social Communications and Escalation Manager _corporate_fare_ Google _place_ New York, NY, USA; Los Angeles, CA, USA; +2 more; +1 more **Mid** Experience driving ... + 4 years of experience working with incident response management, risk mitigation, customer support and social media communications. + 4 years of experience in … more
- MongoDB (New York, NY)
- …+ Customer -focused mindset with a commitment to delivering exceptional service and building long-term relationships with key accounts + Ability to navigate ... features like vector search, and the retention of the customer 's MongoDB install base.While doing so, this role will...account level + Serve as an internal point of escalation to delegate and distribute tasks to ensure timely… more
- Confluent (Albany, NY)
- …business relationship with Confluent + Experience with the sales discovery process and customer service escalation models + Experience running Executive ... Streaming Platform. This role is offered to active duty service members who are enrolled in the Skillbridge program...the Department of Defense. **About the Role:** The Strategic Customer Success Manager (SCSM) will play a… more
- Xerox (Albany, NY)
- Sr. Manager , Service Enablement **General Information** Press space or enter keys to toggle section visibility Country United States Department IM SERVICE ... 2025 Working time Full-time Ref# 20036480 Job Level Executive Manager Job Type Experienced Job Field IM SERVICE...Lifecycle with a focus on on-time delivery and exceptional customer experience. This role manages and develops a team… more
- Custom Computer Specialists (Hauppauge, NY)
- Field Service Delivery Manager Location Hauppauge, NY Company Order Number 2899 # of openings 2 Apply Now ... possible. OVERVIEW Salary: $65,000-75,000 CCS is seeking a highly experienced Field Service Delivery Manager to lead the management, coordination, and… more
- Lumen (Albany, NY)
- …as the larger customer base. **The Main Responsibilities** + Acts as escalation point, sometimes after hours, when standard processes are not meeting customer ... performance by highlighting positive performance trends and identifying areas for service improvement opportunities. + Serves as customer advocate, technical… more
- Intuit (New York, NY)
- **Overview** As the Senior Strategy and Operations Manager for Service Partnerships, you will be partnering with the Head of Strategic Partnerships to shape our ... + Define and manage the key performance indicators (KPIs) for the service partner program, including partner-sourced revenue, new customer acquisition, and… more
- Insight Global (Melville, NY)
- …Oversee day-to-day operations across daytime, evening, and overnight shifts. ○ Provide escalation support and ensure consistent service quality across all teams. ... continuous improvement. * Customer Experience: ○ Prioritize customer delivery and satisfaction in all service ...Prioritize customer delivery and satisfaction in all service desk activities. ○ Collaborate with cross-functional teams to… more
- TD Bank (New York, NY)
- …Program, including transformation and technology initiatives. Reporting to the Senior Manager , CPM, the Manager ensures **r** egulatory compliance issues ... environments across business lines. + Contribute to the development of escalation criteria and reporting thresholds to ensure timely visibility of significant… more
- M&T Bank (Rochester, NY)
- …Required:** Associate's degree and a minimum of 4 years' proven retail sales, call center, customer service and/or telesales experience or in lieu of a degree a ... + Supervise all branch operations in absence of Branch Manager . Assist branch management with new hires, including their...minimum of 4 years' proven retail sales, call center, customer service and/or telesales experience. Minimum of… more