- University of Rochester (Rochester, NY)
- …and direction to the Patient Services team, serve as the functional/technical and customer service escalation expert, assign work, coordinate and deliver ... absence of the Patient Services Management Team. **Functional/Technical and Customer Service Escalation Expert** +...may adversely affect patient care and/or customer service or requesting a supervisor or manager .… more
- Highmark Health (Buffalo, NY)
- …5 years of progressive experience in claims support and processing, customer service , billing, enrollment, benefits administration, and/or utilization management ... customers + Problem-Solving + Knowledge of principles and processes for providing customer service .This includes customer needs assessment, meeting quality… more
- TD Bank (New York, NY)
- …measures recommendation, communicating activity status, and providing timely notification and escalation of possible issues/problems to the Project Manager + ... enabling significant business growth across the TDS franchise. Reporting to the Senior Manager of transaction banking, we are looking for a Business Systems Analysis… more
- TD Bank (New York, NY)
- …Payments and Deposit Services of TD Securities. Our mission is 'To Deliver World Class Service ' to all internal and external clients as we place a focus on people, ... and controls. To achieve this, we need great people that are innovative, customer -focused and have a continuous improvement mindset along with strong knowledge of… more
- H&R Block (Rochester, NY)
- …essential information to office associates Your Expertise + Prior experience working in customer service or similar role + Strong organizational skills and ... supervising or managing people + History of delivering outstanding customer experiences What you'll bring to the team +...accountable to Service Standards execution and client service experience, with escalation to the Multi-Unit… more
- TD Bank (New York, NY)
- …of all systems, projects and technical interfaces to ensure a high level of service and support to the client and efficient system operation + Researches and ... client expectations and project deliverables + Measures and monitor the level of service , analyze trends, agree on service target levels, and determine… more
- TD Bank (Richmond Hill, NY)
- …and Registry) + Leads, develops and coaches the team on delivering effective Customer service , product, advice conversations and/or advice-giving service ; ... ability in providing direction, decision making, coaching Oversight of Customer Service + Proven ability to meet...necessary; empowers colleagues to act as a point of escalation for Customer concerns, and takes personal… more
- TD Bank (Huntington, NY)
- …travel to multiple work locations within a designated region or area + Superior Customer Service skills + Strong organization skills to handle multiple tasks in ... to TD Customers + Understands and supports the Bank's Customer Service Strategy; Delivers Customers end-to-end advice...their needs + May act as a point of escalation for Customer questions or concerns +… more
- MTA (New York, NY)
- …systems combined. MTA strives to provide a safe and reliable commute, excellent customer service , and rewarding opportunities. Summary of Job The purpose of ... for MTA's business in all areas that utilize technology (Corporate, Customer Facing and Informational, Fare Payment/PCI, Operational Technologies, 3rd Party Managed,… more
- TD Bank (New York, NY)
- …& financials) when changes affecting our products are proposed + Acts as an escalation point for customer , process or operational issues, and further escalates ... for product-related inquiries and to review/recommend product details for customer collateral, including internal and external sources (Intranet, Internet,… more